Gen Z, millennials driving the next-gen in loyalty

March 20, 2018

Gen Z and millennial consumers are propelling a new era in customer loyalty, according to new Alliance Data research.

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…

Etsy CEO: It's all about gross merchandise sales

March 9, 2018

Etsy, an online spot for selling handmade and antique crafts and items, is mainly focused on one financial point: gross merchandise sales.

Millennials willing to pay more for a top mobile experience

March 8, 2018

Millennial consumers are willing to spend more if the return is a five-star mobile experience, according to a Worldpay research report.

St. Patrick's Day spend will hit record-setting $5.9B, claims survey

March 6, 2018

Lots of Americans will be spending money to celebrate the annual Irish holiday, St. Patrick’s Day, to the tune of $5.9 billion this year.

Why product data is key to superior customer experience

Fred de Gombert, CEO and co-founder of Akeneo, explains why product data is key to superior customer experience.

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…

Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Study: Consumers are spending, tapping social media, blogs for product research

February 26, 2018

A TD Bank study reveals 73 percent of consumers made a major purchase in the last year, and the biggest spenders are using social media and blogs to conduct…

Lessons learned from two of the best brick and mortar retailers

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Wayfair, Panera push the mobile commerce experience forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…

Valentine's Day shoppers heading into stores for gifts

February 13, 2018

A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store.

Survey: Data, top tier buy-in are key to successful customer experience

February 9, 2018

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Consumers love online search but are still buying in stores

February 8, 2018

A new research report reveals seven in 10 consumers are searching online for products but are heading into a brick-and-mortar retailer to make the purchase.

CVS Health all about the customer, seamless retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…

Consumers not really understanding AI, claims study

February 1, 2018

While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a…

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

Economy boasts solid growth rate

January 31, 2018

The good news continues for the retail industry as the U.S. economy grew at a rate of 2.6 percent in the last three months of 2017.

Top Valentine's gift not something found on a shelf, reveals study

January 31, 2018

This Valentine's Day holiday will be a big one for retailers, although the top wanted, and given, gift isn't something that can be found on a shelf or a hanger.