Consumer Behavior News
Online shopper population shrinking
July 20, 2023
More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.
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Consumers expect to spend more in back-to-school shopping
July 19, 2023
Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.
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Canadian consumers embracing digital payments
July 19, 2023
Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.
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Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Back-to-school shopping may be a record-setting event
July 18, 2023
Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…
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Luxury retailers aim to spend big on tech
July 17, 2023
Luxury goods retailers are aiming to boost spending on tech big time over the next three years and push hard on the e-commerce front.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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NRF: Economy conditions going in right direction
July 12, 2023
The latest insight from the National Retail Federation is one of optimism as the retail group reports economic conditions are "still moving in the right…
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Amazon Prime Day: Consumers a bit split on value proposition
July 11, 2023
More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.
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Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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Consumers willing to trade info for personalized experience
July 10, 2023
Consumers want control when it comes to brand interactions and will offer up information in exchange for personalized experience and app-enabled conveniences.
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North American shoppers interact with brand three times before buying
July 6, 2023
North American consumers interact an average of three times with a brand before making a purchase.
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Money, economy concerns dip a bit
July 3, 2023
American consumers' concern about finances and the economy took a small dip in June, with 54% reporting a "high level" of concern compared to 59% in May…
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US consumers more confident on economy
June 30, 2023
Consumer confidence is at its highest point since January 2022, according to the Conference Board Consumer Confidence Index.
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More Americans will celebrate July 4 this year
June 29, 2023
A hefty majority, 87%, of U.S. consumers plan to celebrate July 4 this year, a 3% increase over 2022, according to a Numerator data report.
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Prime Day a destination for more than half of consumers
June 28, 2023
Just over half of consumers, 61%, plan to shop Amazon's Prime Day sale, 35% will shop if they find a good deal and just 5% don't plan to shop during the annual…
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Consumers more price-conscious these days
June 27, 2023
Cost-of-living concerns are prompting 66% of consumers to spend more time validating before making a purchase and 60% will abandon a purchase if they obtain…
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Men lead when it comes to online shopping
June 26, 2023
When it comes to online shopping 63% more male consumers shop online every day than women and 73% identify as the primary decision maker when it comes to…
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Consumers embracing brands that embrace sustainability
June 26, 2023
Two-thirds of consumers, between 18 and 34 years old, are likely to buy from retailers committed to sustainability and 69% believe retailers have a…
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May retail sales up a bit despite inflation
June 22, 2023
Spending at retailers rose 0.3% in May despite U.S. consumers dealing with inflation concerns, according to Commerce Department data.
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