Consumer Behavior News
Consumers heading back to grocers, but takeout trend still strong
May 13, 2021
Eighty-six percent, of U.S. adults want to go to a physical grocery store now that COVID-19 pandemic fears are subsiding and 54% want to eat inside a…
read now
Pandemic's end will bring big change to retail, claims retail strategist
May 12, 2021
As the U.S. pandemic restrictions continue to lift and consumers return to pre-COVD-19 behavior, there will be big implications for the retail industry.
read now
Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
read now
Consumers jumping online for Mom's gifts this year
May 7, 2021
Despite the fact COVID-19 vaccinations are increasing, two-thirds of U.S. consumers (64%) are going online to buy Mother's Day gifts.
read now
Consumer spend won't change much this year, claims research
May 5, 2021
More than half of U.S. consumers (60%) expect a return to normality within the year and 56% are optimistic about the year ahead.
read now
Study: Shoppers want frictionless pay or they'll bolt
May 5, 2021
If a consumer can't choose their preferred way to pay, or has trouble swiping, that shopper is likely to bolt and go somewhere else to shop.
read now
US online grocery sales up 43% over 2020
May 4, 2021
The pandemic is clearly benefiting the online grocery segment with total U.S. sales for March 2021 up 43% compared to a year ago.
read now
Survey: Consumers have guilty feelings when shopping at Amazon
May 3, 2021
While Amazon may have been deemed tops in online customer experience in a recent study, more than a few Amazon shoppers feel guilty buying from the e-commerce…
read now
Economy surges as consumers spend big
April 30, 2021
The U.S. economy is having its best quarterly results in18 years.
read now
E-gift cards lead card market, big growth ahead
April 29, 2021
When it comes to the gift card market, e-gift cards are the fastest growing segment and retailers need to boost digital capabilities to realize the full value…
read now
Smartphone top choice for product discovery but click-to-buy not too popular yet
April 29, 2021
Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…
read now
Curbside popularity spurs Walmart to remove pickup lockers
April 27, 2021
Those 17-foot pickup lockers at Walmart are being sent to storage.
read now
Millennials, Gen Z consumers embracing 3rd-party customer help options
April 27, 2021
The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…
read now
Survey reveals how COVID-19 impacted 2020 holiday shopping season
April 26, 2021
Not every holiday shopper hunting for Christmas gifts in late 2020 went online to buy a present. A Silverback Strategies survey reveals 75% of shoppers visited…
read now
Mother's Day spend expected to hit record-setting $28B
April 23, 2021
Mom's day will be record-setting consumer spend day.
read now
Consumer comfort level a mixed bag as COVID-19 vaccinations take place
April 23, 2021
While the current COVID-19 vaccination effort has some consumers feeling safer about shopping, eating out and traveling, consumer comfort level, overall…
read now
Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout
April 21, 2021
When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…
read now
Walmart online sales on a boom path, reveals research data
April 21, 2021
This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…
read now
American Eagle sales on track to hit $1B-plus
April 20, 2021
American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.
read now
Gen Z shoppers quick to cancel a brand, claims survey
April 20, 2021
When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
