Consumer Behavior News
More retailers offering chat to online customers
June 30, 2021
More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…
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Shoppers will pay more for faster delivery, reveals survey
June 30, 2021
When it comes to product delivery, speed and reliability are the top priorities for American consumers and 65% are willing to pay more for more speed and…
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Toy sales enjoy 27% spike in Q1
June 28, 2021
The U.S. toy industry had a rewarding Q1 of 2021, with a 27% spike in sales, about $1.5 billion between January and April, according to figures from The NPD…
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Consumers all about local business thanks to pandemic year
June 28, 2021
Nearly half, 41%, of global consumers switched to supporting local retailers during the 2020 pandemic year and nearly most, 94%, plan to continue their support.
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Americans a loyal bunch to grocers, electronic stores
June 23, 2021
Most Americans, 73.2%, are loyal to their favorite brands, especially when it comes to grocery and electronic stores, and the year of the pandemic clarified…
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Global ATM market to hit $29.3B by 2026
June 21, 2021
The global ATM market will reach a market value of $29.3 billion by 2026, according to a report by ResearchandMarkets. Key factors driving the market include…
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Father's Day spend projected to be robust
June 18, 2021
More than half, 51%, of U.S. consumers will shop Father's Day sales this year, with more men (57%) than women (44%) doing the gift effort.
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Retail sales dip in May while restaurant services spike a bit
June 17, 2021
Retail sales in the U.S. dipped 1.3% in May, according to Commerce Department data, but growth is still strong given a 28.1% increase on a year-to-year basis.
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Lots of reasons for cart abandonment, claims study
June 15, 2021
Shoppers are abandoning online carts for more than a few reasons, according to a survey from Fast, which provides a headless checkout experience.
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Millennials all about the chat when shopping
June 15, 2021
A hefty number, 82%, of U.S. millennials want to buy things via chat apps and 88% are already busy using the technology to communicate with brands.
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Consumers pretty optimistic about life, normalcy ahead
June 14, 2021
American consumers are optimistic about the year ahead and believe life will return to some kind of normal though they expect changes due to the pandemic to…
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Pandemic ebbing but consumer behavior not changing much, reveals survey
June 4, 2021
While the fear of COVID-19 is no longer looming as a huge concern for retail shoppers, consumers aren't changing spend or shopping behavior in response.
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Father's Day spend will be record high, predicts NRF
May 28, 2021
Spending on Father's Day this year will be a record-setter, the National Retail Federation said, hitting more than $20.1 billion.
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Dick's CEO: 'We are in a great lane right now'
May 28, 2021
The 2021 first quarter proved bountiful for Dick's Sporting Goods as it reported a 115% jump in same-store sales compared to first quarter 2020.
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Consumers spending big on subscription boxes
May 25, 2021
Nearly a third of U.S. consumers, 32%, are signed up for a retail subscription box and spending an average of $57 a month, according to Emarsys research.
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Consumer confidence in omnichannel payments is low, prefer in-store, Semafone survey reveals
May 21, 2021
Consumer confidence in the privacy and security of omnichannel payment tools such as social purchasing is low, according to a survey from Semafone, a data…
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April online grocery sales go boom with 16% growth
May 21, 2021
Total U.S. online grocery sales spiked in April, jumping 16%, compared to a year ago yet fell a bit when compared to the previous month of March.
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Social issues are big issue in customer loyalty
May 20, 2021
Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.
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Home Depot nails Q1 earnings, revenue
May 19, 2021
Stay-at-home mandates during the past year of the COVID-19 pandemic proved lucrative for Home Depot as the home improvement retailer beat estimates in its Q…
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Groceries, online shopping drive Walmart Q1 sales boost
May 19, 2021
A 37% spike in consumer online shopping and increased grocery orders were prime reasons Walmart's Q1 sales jumped 6% and operating income increased 26.8%.
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