Consumer Behavior News
Research: Shopping is getting more mobile, more automated
May 17, 2019
Today's consumers are increasingly mobile and automated, according to a Blis research report, with 71% of consumers self describing as mobile and 61% willing…
read nowAlipay sees surge of retailer adoption as government backs cashless
May 14, 2019
Alipay, the world’s most widely used mobile wallet with about a billion users, said its expansion into the Japanese market has seen a six-fold surge in retail…
read nowReport: Rising demand for wearable payment devices
May 14, 2019
The global wearable electronics market is expected to post a CAGR of more than 15% during the period 2019-2023, according to market research by Technavio.
read nowWhat moms want on Mother's Day
May 10, 2019
The smartwatch is the top mom "want" for Mother's Day, according to a Swagbucks survey.
read nowAmazon Go goes with cash in New York City
May 9, 2019
The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.
read nowSurvey: 64% of customers are drawn to 'illuminated signs'
May 8, 2019
A survey by NeonPlus found that 64% of customers are more attracted by stores that have eye-catching illuminated digital signage. The company surveyed 1,00…
read nowPhone, email top customer service tools for consumers
May 3, 2019
When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…
read nowConsumers embracing payments via voice assistant, but wary about security
May 1, 2019
Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…
read nowMarch retail sales best in two years
April 30, 2019
Commerce Department data reveals U.S. retails sales in March grew at the fastest pace since the end of 2017, jumping 1.6% compared to February.
read nowStudy: Too many choices can stall retail purchase activity
April 26, 2019
Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.
read nowChase offers digital gift card transfers to checking customers
April 25, 2019
Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.
read nowSmartphone go-to digital banking tool for US adults
April 22, 2019
A study from Aite Group shows U.S. adult consumers under the age of 50 are far more likely to pick up their smartphone to complete a digital banking…
read nowMichigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system
April 19, 2019
Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…
read nowPrada taps Oracle cloud tech for retail processes
April 18, 2019
The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.
read nowReport: More German, Austrian retailers offering BOPIS option
April 17, 2019
The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.
read nowWine retailer tapping Glassbox mobile app performance tool
April 17, 2019
Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…
read nowMobivity debuts consumer frequency technology for retailers
April 15, 2019
Mobivity Holdings Corp, which offers the customer personalization platform Recurrency, is debuting an innovative frequency technology that will let retailers…
read nowMost shoppers want live phone-based customer service, reveals study
April 15, 2019
Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…
read nowFast checkout top of mind for grocery consumers
April 8, 2019
When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…
read nowConsumers expect personalization, reveals report
April 8, 2019
More than half, 63 percent, of consumers expect personalization as a standard of service and believe they are recognized as an individual when sent special…
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