Consumer Behavior News
Real-time inventory, retailer digital visibility are big consumer wants
October 8, 2019
A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…
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Digital grocery sales on healthy growth path
October 1, 2019
Digital grocery order sales is predicted to double by 2021, hitting $150 billion by 2025, as the number of grocers offering click and collect and third-party…
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Halloween spend will be robust thanks to social media
October 1, 2019
Social media is expected to influence this year's Halloween spend which is predicted to be near a record-breaking figure.
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Omnichannel shopping grabbing traction among consumers
September 30, 2019
More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.
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Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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High consumer optimism will spur holiday season sales
September 27, 2019
An OpenX survey reveals high consumer optimism about the economy will fuel bigger holiday season spend and online shopping may grab more share than physical…
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Alipay mobile wallet growth up 20%
September 25, 2019
Ant Financial chairman and CEO Eric Jing said that Alipay and its local e-wallet providers served 1.2 billion customers around the world in June 2019, a 20…
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When it comes to gift returning, Gen Z is the leader
September 23, 2019
A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.
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Consumers still leery when it comes to social media site shopping
September 19, 2019
While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…
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Shoppers loving the gift card these days
September 19, 2019
There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…
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Signage, employee presence key aspects to in-store pickup experience
September 12, 2019
When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…
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Ashley HomeStore licensee taps Qualtrics to boost customer experience
September 6, 2019
Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…
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Costco arrival in China leads to chaotic customer experience
September 6, 2019
To say consumers in China are excited about Costco's debut there would be an understatement.
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Report: Most retailers not too sure who's browsing around
September 4, 2019
More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…
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Average consumer back-to-school spend expected to break records
August 29, 2019
Consumer spending for back-to-school needs and college items will break records this year, according to a National Retail Federation survey conducted by…
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What consumers want: fast help, flexible delivery
August 26, 2019
The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…
read nowUrban Outfitters taps Qualtrics to advance customer experience
August 23, 2019
Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…
read nowThe physical retail experience is king with jewelry buyers
August 22, 2019
When it comes to buying a bauble, a good majority of consumers trek to a brick-and-mortar jewelry store, according to a Citi Retail Services study.
read nowConsumers not sure how brands are using data
August 15, 2019
Despite an increased focus on consumer privacy, data security and data protection, more than half of consumers — 65% — weren't sure what brands were using…
read nowFoot Locker kicks off power store featuring digital experiences
August 15, 2019
Apparel and footwear retailer Foot Locker's Washington Heights, New York store is a community-focused power store stocked with digital experiences and…
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