Consumer Behavior News
Slowing job growth contributes to Q1 dip in credit card use
August 7, 2019
Credit card use slowed down in the first quarter of 2019, according to the American Bankers Association's latest quarterly Credit Card Market Monitor, which…
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Pinterest a viable retail social media outlet, claims research
August 6, 2019
Retailers not using Pinterest to promote product or the brand may want to consider doing just that given research that claims the investment can be worthwhile.
read nowSurvey: Consumers like BOPIS, mobile browsing, AI
August 5, 2019
A good majority of shoppers who are Amazon Prime members are likely to shop in-store every week, enjoy buying online and picking up in the store, and prefer…
read nowMacy's taps tech for digital scent bars
July 31, 2019
Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.
read nowFrank Mayer and Associates magazine explores experiential retail
July 24, 2019
Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…
read nowBOPIS report highlights importance of transparency, timeliness and clarity
July 24, 2019
Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…
read nowSally Beauty deploys CX management program to drive engagement
July 19, 2019
Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…
read nowBack-to-school spend will be big on gadgets
July 19, 2019
Back-to-school spending is predicted to hit $27.8 billion this year, with electronic devices and gadgets top of mind for consumers, according to Deloitte's…
read nowAmerican consumer: The DMV is a better experience than an online robot
July 17, 2019
One in every four U.S. millennials would rather spend three hours at the department of motor vehicle than deal with a robotic automated response agent…
read nowShopping centers quietly test facial recognition technology
July 16, 2019
Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…
read nowWalmart tracking theft with computer surveillance tech
July 11, 2019
In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.
read nowReport: Consumers expect personal, seamless experience
July 10, 2019
When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…
read nowAmazon Prime shoppers want a personalized experience
July 8, 2019
Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.
read nowTarget targets Amazon Prime Day with 'Deal Days'
July 5, 2019
Target isn't about to let Amazon's Prime Day event go without some competition. It's planning to launch "Deal Days," a two-day sales event.
read nowA look at who's shopping on Amazon Prime Day
July 3, 2019
As Amazon's Prime Day inches closer a consumer survey reveals what shoppers have been searching for and demographics about the Amazon Prime Day shopper.
read nowFood is a big part of summer retail activity, reveals study
July 2, 2019
When it comes to retail spending in the summer months it's all about food and consumers still prefer the physical retail environment overall.
read nowSurvey: Most Gen Z shoppers using Buy Online Pickup In Store
June 26, 2019
Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…
read nowReport: Brands not understanding shopper needs
June 25, 2019
There's still a big disconnect between shoppers' needs and what brands understand when it comes to those needs and providing a friction-free buying experience.
read nowConsumers love exceptional service, will jump ship for it
June 25, 2019
Two-thirds of consumers will jump ship to another brand if that brand is providing the best experience.
read nowWhat global consumers really, really want
June 20, 2019
Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…
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