Consumer Behavior News
Too many choices blocking purchase activity, reveals report
April 5, 2019
Digital consumers are being provided too many product options and the overload is stopping 46% from completing a purchase.
read nowCustomer satisfaction with retail takes a dip
April 3, 2019
Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.
read nowMost shoppers embracing cross-channel retail, reveals study
March 26, 2019
Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…
read nowWellness water brand tapping AR mirrors for in-store demos, customer engagement
March 26, 2019
In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…
read nowOnline shopping beating in-store, mobile purchases on the rise
March 25, 2019
When it comes to millennial shopping, e-commerce is king and online browsing is top of mind, given that 79 percent browse online before making a purchase…
read nowRetailers: We're behind on off-site consumer engagement
March 22, 2019
More than half, 62 percent, of retailers acknowledge they need to boost improvement when it comes to consumer engagement data monitoring away from online…
read nowProduct ratings getting more cred, claims study
March 20, 2019
Consumers are increasingly embracing product ratings, according to a Trend Radar study, and the ratings are gaining importance as an influence factor.
read nowUS consumers set record with $870B in credit card debt
March 14, 2019
Credit card debt in the U.S. reached a record $870 billion by the end of 2018, according to a report by Bloomberg.
read nowMillennials not as loyal as some may think, claims report
March 13, 2019
Millennials in the U.S. and U.K. are not as loyal to retail brands as retailers may think. In fact nearly half, 45 percent, acknowledge they're less loyal to…
read nowGift cards spurring more spend in UK
March 12, 2019
A First Data study reveals gift card use in the U.K. is prompting 74 percent of consumers to spend more than the card value (an average of $54) and that…
read nowShoppers spending more in physical store than online, claims study
March 8, 2019
Men and women are spending "significantly" more in retail brick-and-mortar stores than online during a typical shopping visit, according to a First Insight…
read nowMillennials most thoughtful generation? Yup, according to one study
March 6, 2019
Millennials are the most thoughtful when it comes to gifting, according to a Loop Commerce study that polled consumers on gift giving behavior.
read nowAmazon most trusted among consumers
March 6, 2019
A SmarterHQ survey reveals consumers trust that Amazon is using their data responsibly though 79 percent believe companies know too much about them.
read nowConsumers loyal for life once they trust, claims study
February 28, 2019
Consumers are committed and loyal for life if they find a brand they trust.
read nowIn-person customer service ranks high with consumers, reveals study
February 19, 2019
More than half, 65 percent of consumers, view quality of service in the store as a key element in deciding where to shop.
read nowWalmart beats earnings expectations, rosy outlook ahead
February 19, 2019
Walmart enjoyed a 43 percent increase in e-commerce sales in the fourth quarter and its sales and earnings bested industry watcher expectations.
read nowMobile in-app more popular than mobile web with holiday shoppers
February 14, 2019
Mobile consumers made 108 percent more purchases in-app compared to mobile web transactions and that number is likely to keep increasing, according to a study…
read nowValentine's Day should deliver more experiential gifts this year
February 13, 2019
There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…
read nowConsumer expectations growing at a healthy clip, reveals study
February 12, 2019
Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…
read nowCanadian grocer partners with Profitect to enhance reporting, boost customer satisfaction
February 8, 2019
Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.
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