Consumer Behavior News
NPD: Mobile restaurant ordering to triple by 2020
February 6, 2019
Restaurant digital orders have grown an average of 23 percent, per year since 2013, and will triple by the end of 2020, according to a report from NPD Group.
read nowAmazon sales up but a bit slower growth this past holiday season
February 5, 2019
Amazon's sales are still going up but not as fast as in the past, and it's spending more than ever on shipping to lure customers.
read nowValentine's Day spend should be a record-setter
February 5, 2019
Consumers are projected to spend more than ever on Valentine's Day yet fewer will be celebrating the annual February love event.
read nowDebit card losing consumer traction
February 1, 2019
The number of consumers who use debit cards for purchases has declined steadily since 2011, the year following enactment of the Durbin Amendment, and now…
read nowConsumers want more accessible reward redemption options, reveals study
January 28, 2019
Today's consumers don't want to wait until they hit the $100 mark in order to get a loyalty reward, and prefer to redeem loyalty points at least once a year…
read nowNRF study: Online shoppers want free shipping
January 17, 2019
"Buy online, pick up in store" (BOPIS) and free shipping are big consumer wants, according to a National Retail Federation report.
read nowOnline carrying torch for retail growth, claims Adobe research
January 17, 2019
Consumers spent $126 billion online during this past holiday season, an increase of 16.5 percent compared to 2017, according to Adobe Analytics.
read nowStrong customer experience can pay off big for banks, reveals study
January 10, 2019
U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.
read nowReport: Most consumers prefer credit cards
January 7, 2019
Mercator Advisory Group recently discovered that 62 percent of U.S. households use credit cards and 46 percent prefer using them for in-store payments…
read nowRetail spend increases 5.1 percent Thanksgiving through Christmas
December 31, 2018
Thanksgiving-through-Christmas spending jumped 5.1 percent this year, exceeding $850 billion, marking the strongest growth in the last six years, according to…
read nowSurvey: Over one-third of retailers not collecting customer data
December 28, 2018
While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…
read nowReport: Retailers gearing up to meet customer needs
December 27, 2018
Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…
read nowConsumers love omnichannel retailers the most, claims survey
December 25, 2018
When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…
read nowPayment card use grows, driven by government support, consumer demand
December 20, 2018
The number of retailers accepting card payments worldwide grew 13 percent in 2017, to reach 69.2 million by year-end, according to a RBR report, Global Payment…
read nowA man's most wanted Christmas gift? Yup, it's socks
December 19, 2018
A Savile Row Company survey reveals a good majority of men, 80 percent, are hoping for some pretty basic gifts under the tree next week.
read nowCash, credit still retail consumer favorite payment choice
December 18, 2018
A majority of U.S. consumers (89 percent) still prefer paying with cash, credit card or debit card and only 8 percent of respondents prefer mobile payment.
read nowCrowded stores, spend budget top holiday stressors, claims study
December 14, 2018
The top stressors for consumers during the holiday season are crowded stores and financial limitations, with long lines, out-of-stock items and online delivery…
read nowMost couples don't share when it comes to holiday spend actions, reveals survey
December 13, 2018
Almost half of Americans don't share with spouses/partners about how much they spend on holiday gifts, according to a Swagbucks survey.
read nowDecember shopping marks biggest online period ever in US
December 12, 2018
A recordsetting $80.3 billion was spent online as of Dec. 6, marking it as the biggest e-commerce period of all time in the U.S., according to Adobe Analytics…
read nowConsumers care about a brand's purpose, reveals study
December 12, 2018
Consumers aren't just interested in great prices, innovative delivery options or item availability. A good number, 63 percent, are also interested in only…
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