Retail food purchase activities put states on the naughty, nice lists

December 11, 2018

In the spirit of the holidays Ibotta has released a "naughty or nice" list listing showing U.S. states that have the most, or the least holiday spirit.

Many millennials love Amazon more than drinking, sex

December 10, 2018

A good majority of millennials, 77 percent, are willing to give up drinking and 44 percent are willing to give up sex before giving up access to Amazon.

Retailers missing omnichannel opportunities reveals report

December 6, 2018

Digital shoppers are all about convenience, selection and data privacy and one of every three dollars is being spent online, according to the BigCommerce 201…

Online grocery action sees uptick in fresh food purchases

December 5, 2018

Consumers are increasingly ordering groceries online and more than ever are purchasing fresh food items, according to a study from The Retail Feedback Group.

Online shoppers don't have much patience, reveals study

December 5, 2018

Retailers don't have as many chances for redemption with shoppers than they likely think, according to a Brightpearl report which reveals consumers aren't very…

Mobile, voice-assistant shopping up this holiday season, reveals study

November 29, 2018

A Citi Retail Services study reveals 42 percent of consumers planned to holiday shop via smartphones or tablets, and 13 percent planned to use virtual…

Gen Z, millennials will spend the most this holiday season

November 28, 2018

While a good majority — 77 percent, —of consumers expect to spend the same or more this holiday season, younger shoppers will likely be outspending the older…

Cyber Monday biggest Amazon sales day ever

November 27, 2018

The Thanksgiving holiday weekend and Cyber Monday proved to be a huge sales boon for Amazon with Cyber Monday hitting the record books as the biggest shopping…

Black Friday sales hit record-setting $6.2B, one third via the smartphone

November 26, 2018

Consumers are busy spending and very busy tapping mobile devices for holiday shopping this year.

Black Friday mobile shoppers set single-day record

by David Jones — Editor, Networld Media Group

November 26, 2018

Consumers relied on their smartphones to find the best deals on Black Friday.

Survey: Consumers OK with security flaws on Cyber Monday

November 21, 2018

When it comes to shopping on Cyber Monday a good number of consumers, 62 percent, will shop a brand that has been breached in the past if the sale is…

164M consumers will be shopping Thanksgiving weekend

November 21, 2018

A projected 164 million consumers will shop over the five-day Thanksgiving weekend, according to an annual survey by the National Retail Federation and Prosper…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

Brick-and-mortar retailers will feel the love this holiday season

November 19, 2018

Brick-and-mortar retailers will enjoy a 57.3 percent of consumer shopping share this holiday season and 50 percent of shoppers will make at least one purchase…

Customer service ranks big with millennials, reveals survey

November 16, 2018

Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.

Easy product returns lead to deeper customer loyalty

November 16, 2018

When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.

Macy’s earnings bode well for holiday shopping season

November 15, 2018

Macy’s is pretty optimistic about this year's holiday shopping season given that it has increased its annual earnings forecast.

Walmart beats earnings expectations in Q3

November 15, 2018

Global retail leader Walmart beat analysts' expectations for Q3, reporting earnings per share of $1.08, compared to the predicted $1.01, and enjoyed a 3.…

Retail customers love human support contact

November 15, 2018

When it comes to getting an issue or problem solved with a retail purchase more than half of consumers prefer speaking with a live customer service agent on…

Holiday shopping on rise as is customer expectation

November 14, 2018

Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.