Consumer Behavior News
Customer loyalty membership programs on the rise, study says
April 17, 2015
Despite their growth and popularity, loyalty programs don't automatically pay off for businesses, however.
read nowAnalytics firm Retail Next raises $125 million in new funding
April 15, 2015
Retail Next plans to use the money to expand its global operations in several markets across Europe, Asia and Latin America and will also look for suitable…
read nowBarclays expects huge gains in UK spending on mobile devices
April 14, 2015
Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.
read nowMillennials aren't loyal to fashion brands, and almost half say that's not going to change
April 9, 2015
Recent study says 45 percent expect to abandon their current favorite within two years, while others cite innovation and uniqueness as factors that could…
read nowReturns are key for retaining UK customers, according to new research
April 7, 2015
More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more…
read nowStudy finds that customers want to help brands succeed
April 2, 2015
According to InMoment, the strongest theme consumers expressed was their desire to be valued by the brands they support.
read nowFujitsu Australia piloting retail digital signage and mobile analytics with iSIGN
March 30, 2015
Toronto-based interactive mobile advertising solutions provider iSIGN Media Solutions Inc. and its Australian distributor and reseller, JEA Technologies…
read nowSouth African digital signage firm launches retail analytics division
March 30, 2015
Moving Tactics Retail Analytics is a division focused on the gathering of data from brick-and-mortar retail environments through the use of a variety of…
read nowUS retailers struggling to meet consumer expectations around mobile, in-store experience
March 25, 2015
Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…
read nowPetSmart and Amazon.com earn top customer experience ratings
March 16, 2015
PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…
read nowStudy says online shoppers want more flexibility
March 9, 2015
Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options…
read nowReport says retailers didn't get much love on Valentine's Day
March 5, 2015
According to the report, traffic declined year-over-year due to harsh weather across much of the country, and storefront conversion was negatively impacted by…
read nowFour in 10 shoppers are using their mobile phones while shopping inside a store to compare prices
February 23, 2015
Market research firm GfK asked mobile phone users in 23 countries what activities they regularly do on their mobile phones while they are inside a store.
read nowData security, omnichannel initiatives top retail CIOs' priority lists
February 20, 2015
With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and…
read nowAmericans planning to save, not splurge, with tax refunds this year
February 19, 2015
Consumers have a plan for how they will use their refunds: 39.1 percent will pay down debt and 25.1 percent plan to use it for daily expenses.
read nowRetail customer satisfaction is down for the first time in four years
February 19, 2015
Online retail makes sole gain; supermarkets and drug stores lose ground.
read nowReport sees growth in multichannel grocery shopping
February 18, 2015
Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online…
read nowConsumer expectations of retailers growing fast, says new engagement index
February 16, 2015
J. Crew, Nike, Marshall’s and TJ Maxx, Walmart, Home Depot, Whole Foods, Amazon.com, Costco, and Dick’s all captured engagement leadership positions in a…
read nowNRF forecasts retail sales to increase 4.1 percent over last year
February 12, 2015
The 4.1 percent increase would mark the biggest annual growth since 2011 when retail sales for the year increased 5.1 percent.
read nowConsumer spending on home fashions, appliances rose for two years
February 12, 2015
Consumers spent more than $47 billion on small appliances, non-electric housewares products and home fashions in 2014, according to The NPD Group.
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