Consumer Behavior News
Consumer rage on rise as customer service, satisfaction continues to plunge
December 4, 2015
Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…
read nowU.K, U.S. consumers not thrilled with online holiday shopping experience
December 3, 2015
British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…
read nowThanksgiving holiday shopping activity higher than expected reveals survey
December 1, 2015
Retailers had a robust holiday weekend shopping experience as a survey reveals more than 151 million consumers hit stores online and offline during the…
read nowBlack Friday loved by younger consumers, not so much by the older shopper
November 25, 2015
Black Friday is more appealing to the younger consumer as they are the most interested in potential saving.
read nowLive webinar targets location-based marketing for retail segment
November 24, 2015
As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…
read nowTennessee tops in Black Friday consumer enthusiasm, shopper assaults
November 24, 2015
Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given…
read nowWalmart going full steam on Black Friday discounts starting on Thanksgiving
November 12, 2015
Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.
read nowRestaurateurs, retailers battle for out-of-home breakfast bucks
November 5, 2015
C-stores and supermarkets are expanding foodservice offerings to hold onto their share of stomach as the balance of food dollars teeters more toward…
read nowAmazon's growing workforce is proof people are shopping more online
October 20, 2015
Amazon announced plans to hire 100,000 people for the holidays, which is 25 percent more employees than it added last year.
read nowPoor inventory control equates to shopper disappointment, lost sales for retailers
October 12, 2015
A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…
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Holiday shoppers not so confident in Black Friday sales, shopping early this year
October 12, 2015
Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.
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The retail consumer in 2020: Older, a bit frugal yet mostly optimistic
October 7, 2015
The retail consumer will most likely be female, older, living in a smaller household than today and likely living on their own come 2020.
read nowStudy: Consumer loyalty is a pretty fickle thing
October 2, 2015
Consumers will jump ship for better security, convenient payment options and alluring discounts.
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Macy's targets millennial consumers with a special shopping experience
September 25, 2015
Special shopping section will even boast a 'blow dry bar' in the near future.
read nowHoliday shopping season underway but big consumer wave hasn't hit just yet
September 18, 2015
The good news for retailers who haven’t yet geared up for the big holiday sales push is that more than half, 55 percent, won’t be anywhere near done with…
read nowWhy it's time to gear up for the big holiday shopping season
September 18, 2015
New survey reveals small businesses should get going on digital strategy to capitalize on holiday sales time.
read nowKroger ramps up data analytics to spur customer, consumer engagement
September 16, 2015
Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.
read nowWalmart gets its own special retail experience center
September 14, 2015
The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and…
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Tech plays bigger role in consumer purchase, altering shopping experience
September 10, 2015
In-store sales remain vibrant and account for more than nine-tenths of all retail spend, reveals new retail transaction study findings.
read nowBack-to-school report: Consumers delaying shopping to save, attain better deals
August 17, 2015
Consumers are looking to save money and shopping time by delaying store visits during the second busiest retail season of the year.
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