Customer Experience News & Media

American Express launching its biggest traveller lounge yet at Newark airport

October 13, 2026

American Express is developing a customer lounge at Terminal A at Newark Liberty International Airport, in New York, that will be even bigger than its largest…

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Piggly Wiggly upgrades e-commerce experience

October 12, 2026

Piggly Wiggly Food for Less, operated by the McDaniel Family Investments in Florida, Alabama and Georgia, is upgrading the e-commerce experience by deploying…

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Best practices for integrating automated retail while enhancing customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

How automated retail such as kiosks can be integrated within a venue is the focus of a panel talk at the upcoming Automated Retail and Kiosk Innovation Show

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AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.

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Target leads in grocery delivery, Safeway in curbside pickup

October 7, 2026

Target is the top-performing retailer for grocery delivery and Safeway is the top when it comes to curbside delivery.

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Most c-store consumers engaging with AI

October 6, 2026

Most c-store shoppers, 80%, have engaged with artificial intelligence with most interactions happening at a self-checkout kiosk.

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Tech institute deploys Amazon's Just Walk Out checkout-free technology

October 5, 2026

365 Retail Markets and Evergreen Refreshments have opened a checkout-free store in the cafeteria at Lake Washington Institute of Technology in Kirkland…

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Costco ranks top on experience report rankings

October 5, 2026

Costco knocked supermarket chain H-E-B to second place to take the first spot in the second annual ChangeUp "2026 Experience Report," which ranks the top 5…

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DoorDash launching pilot drone delivery

October 2, 2026

DoorDash has announced in a press release the launch of a drone delivery pilot in northern California in partnership with national restaurant brands such as…

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Evolving loss prevention into a CX function

by John Kim — Senior Director of Product and Design for Avigilon, Avigilon

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

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Will AI be the end of the touchscreen?

by Richard Slawsky — Editor, Connect Media

Rather than choosing between touch, voice or mobile, the next generation of kiosks will increasingly combine them.

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Walmart: We price the product, not the person

September 30, 2026

Walmart, in an open letter to customers and employees, is making it clear that it won't be adjusting prices according to consumer shopping history, income or…

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Poor online brand search driving consumers to tap AI assistants

September 29, 2026

Poor online search experiences on retail e-commerce sites is prompting shoppers to switch to AI assistants such as ChatGPT. That's a prime finding of a survey…

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Travelers happier with airports

September 24, 2026

Airport satisfaction jumped "significantly" this year, according to the J.D. Power's annual North America Airport Satisfaction study, and the higher ratings…

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Kwik taps Par Technology for guest engagement strategy

September 23, 2026

Kwik Fill has selected PAR Retail as a strategic technology partner to help Kwik Fill deliver more relevant, personalized customer experiences while building a…

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Home Depot seeks food truck operators for new program

September 18, 2026

The Home Depot's food operations program, in which the home improvement retailer partners with local and regional food vendors to offer food options outside…

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Crocs deploy customer support agents

September 17, 2026

Crocs, a casual footwear retailer, has replaced a scripted self-service support approach with a conversational shopping and support experience.

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Walmart expands restaurant delivery business with Papa Johns partnership

September 16, 2026

Walmart is expanding its restaurant delivery business through a partnership with Papa Johns, allowing customers to order pizza and other menu items alongside…

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