Customer Experience Features
ICX Association honors cutting-edge customer experiences with Elevate Awards
by Christopher Hall — director, ICX Association
The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…
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7-Eleven taps menu boards to boost customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…
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Top 3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…
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H&M talks customer engagement and digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Digital signage isn't just for pushing sales, it's also useful for crafting better customer engagement. By doing this, retailers can improve sales and create…
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Why retailers need to focus on localized social media, marketing
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…
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French retailer tests the limits of cashless retail with US store
by David Jones — Editor, Networld Media Group
Sporting goods retailer Decathlon is testing the limits of cashless retail with technology firm NewStore, which developed an iPhone-based ominichannel platform…
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Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…
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Knowing the difference between must-have CX technologies and what can wait
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…
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Amazon Go no-cash reversal seen as response to legislative pushback
by David Jones — Editor, Networld Media Group
Amazon decision to reverse course on its cashierless Amazon Go stores is being seen as a response to economic and political push back given potential…
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How Kohl's architected its personalization initiative
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…
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Target talks digital signage, using Big Data to deliver a personalized experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…
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Are social networks primed to be the next omnichannel frontier? Yes, no, maybe
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.
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Retail closing, cashierless, Target strategy top most-read list in March
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…
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How Orvis transformed beyond fishing equipment to an outdoor adventure brand
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Under the leadership of its director of user experience, Orvis revamped its creative and marketing teams, clarified brand identity and strengthened operations.
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Why Instagram Checkout may be the forerunner of the one-stop retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…
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Jewelry store transforms customer experience with AR digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…
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Top February reads: Walmart, psychology, visual analytics draw readers interest
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…
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How digital signage software delivers a personalized customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The modern customer can pull up information instantly on their phones, and retailers and other businesses have struggled to compete for customer's attention.
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Target CEO: Earnings prove strategy is working; fulfillment is our friend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…
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5G is here and promises to revolutionize retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
5G technology promises to make it easier for retailers to access cloud technology, and to enable faster development of both business and consumer services.
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