AR is now table stakes: Here’s why retailers need to dive in

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains why immersive commerce has the potential to transform online shopping. By giving shoppers a way to…

3 signs your retail hybrid experience is broken and how to fix it

by Jesus Ramirez

Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

7 ways self-service checkouts create a better in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers up seven benefits of self-service checkout kiosks that underscore why retailers would benefit from investment in…

3 ways retailers can reduce return costs in 2021

by Jean Shin — Director of Strategy and Content, tyntec

Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…

How customer appeasement is the new next-day delivery

by Dan Slavin — ceo, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…

How retailers can use digital signage to improve the in-location experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…

Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment

by Rachel Eisenhauer — VP, Marketing, SundaySky

Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…

How retail leaders can better create a seamless website experience

by Jason Rosenbaum

Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…

State of digital trust: How the virtual economy is changing consumer behavior

by Todd McKinnon

Todd McKinnon, Okta CEO and co-founder, explains why retailers, now a year into the pandemic, need to expand and adapt practices to prioritize trust. To remain…

Why BOPIS 2.0 is the future of retail

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.

6 steps to maximizing the social connection and enhancing customer experience

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Getting more out of in-store

by Florent Hediard — Marketing D, navori

Florent Hédiard, global marketing director at Navori Labs, explains why marketing analytics technology for brick and mortar sites is the key to building and…

5 key principles for a successful e-commerce user experience

by James Brooke

James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…

How improving retail in-store operations, associate efficiency impact customer experience

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT solution sales, Acuity Brands Lighting Inc., explains how improving operational task efficiency is key to customer experience. When…

3 ways internet retailers can win back customer satisfaction

by David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…

10 things retailers should consider in choosing a BOPIS approach

by Ned Hill

Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…

How retailers are using video data to make stores safer, more profitable during pandemic

by Stephanie Weagle

Stephanie Weagle, BriefCam CMO, shares insight on the power of video surveillance today and after the COVID-19 pandemic is no longer a worry.