Store design: It just keeps getting smarter… and sexier

by Ethan Whitehill — CEO, two west inc

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences…

Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

The clash of a crying toddler and the customer dining experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

A customer experience can have a shelf life of forever so make it good

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Why cost cutting strategies require putting the customer first

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business…

Are you 'CONNECTING' with your customers?

by Cherryh Cansler — Editor, FastCasual.com

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal…

Walmart’s new strategy isn’t really new but it's banking on super powers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its…

Why retailers should embrace 'omichannel' ATMs

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It might be hard to conclude that omnichannel support will be the salvation of big box retailers as they fend off the likes of Amazon, but the need for ATMs to…

Bricks and orders: re-inventing the store

Blogger Bryan Pearson discusses how Birchbox, Amazon, Rent the Runway are re-inventing the store.

Is your promotional process a positive customer experience?

A robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…

3 myths keeping customers away from online shopping

Dan Leberman, vice president North American online small and medium business unit for PayPal, debunks the myths that inhibit e-commerce.

What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused…

Retailers enhancing customer experience with interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

A look at why adding interactive digital signage could give retailers a seamless customer experience.

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

The ultimate retail disruptors: Shoppers are the new POS

by Chris Petersen — Owner, IMS

Why do retail stores still have "cash registers"?

How retailers can win by making things easier

by Pat Bakey — General Manager Consumer Industries, SAP

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

A customer service journey map can lead to instant gratification

by Shep Hyken — CAO, Shepard Presentations

Customer experience expert outlines how a customer journey map can lead to instant gratification and avoid 'instant misery' for customers.

Hitting the bull's-eye will require more than moms in minivans

by Chris Petersen — Owner, IMS

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?