How retailers can get a jump start for busy retail seasons in 2020

Rethink Productivity Founder and CEO Simon Hedaux explains why its time to start planning for 2020 and the busy retail seasons ahead.

How web-based 3D, AR tools enhance the customer shopping experience

Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…

Groupee launches bill splitting app for mobile purchase

January 2, 2020

Australian fintech Groupee has launched what it calls the world's first real-time payment app that allows groups to share the cost of a purchase, like a meal…

Self-order kiosk solution integrates with delivery service

January 2, 2020

Aptito has introduced a self-ordering kiosk solution that integrates with food delivery services, according to a press release.

Look Back: Top news of 2019 in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…

Look Back: Top customer experience articles of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…

Ombori completes pilot of virtual assistant tech in Madrid airport

December 30, 2019

Ombori Apps AB, an interactive technology provider, has completed a test of its Store Assistant solution for Dufry AG, a travel retailer, at the Madrid-Barajas…

Improved technology will drive facial recognition adoption

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

Klarna teams up with Khloe Kardashian's Great American on payments

December 27, 2019

Klarna Bank AB announced a partnership with Good American, the inclusive fashion brand from Khloe Kardashian and Emma Grede, which will use Klarna as an…

Self-checkout kiosk replaces manned store at rail station

December 26, 2019

A snack and souvenir shop at a Japanese rail station that closed due to a lack of workers recently reopened with a self-checkout system that takes cashless…

Online ordering platform introduces self-service kiosk

December 26, 2019

Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…

How interactive kiosks, digital signage empower transit riders

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…

Kroger machines temporarily impacted by debit, credit card glitch

December 26, 2019

At a time when many Americans were hustling to stock up on food for the Christmas holiday, shoppers at Kroger stores in parts of the country experienced a…

Look Back: Top retail customer experience blogs of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.

Dispensary operator installs smart vending machines

December 24, 2019

Earthly Mist of Tulsa Oklahoma has purchased and installed American Green smart vending machines for use in its Oklahoma dispensaries, according to a press…

'Times Square Everywhere' – OOH ready to revolutionize retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…

South African fashion retailer deploys kiosks, omnichannel solution to stores

December 23, 2019

The Foschini Group, a South Africa fashion retailer, is deploying kiosks and an omnichannel solution for its leisure brands, Sportscene and Totalsports…

Why headless commerce equals compelling customer content

Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…

Verizon, Rakuten offer rewards to Yahoo online shoppers

December 20, 2019

Verizon Media launched a program with Rakuten to offer cashback rewards for Yahoo customers using Yahoo Shopping and Yahoo Mail. 

Discover Card adds Alexa skills for account data

December 20, 2019

Discover Card cardmembers will now be able to access account information using Amazon Alexa, the AI-based voice control technology used in Amazon Echo smart…