Customer Experience News & Media
Trump to Walmart: Eat tariff costs
May 19, 2025
President Donald Trump, responding to Walmart's news last week it would be raising prices due to tariffs, is telling the biggest U.S. retailer to absorb the…
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Costco teaming with payment platform Affirm
May 19, 2025
Costco is offering customers a new way to pay for large purchases (between $500 and $17,500) via a partnership with Affirm, a pay-over-time payment platform.
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Store remains top growth channel yet tech not supporting experience consumers crave
May 19, 2025
Fashion and apparel stores lead when it comes to technology adoptions but over half, 62%, acknowledge customers are demanding different store experiences than…
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Walmart warns consumers: Prices going up due to tariffs
May 15, 2025
Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.
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Walmart opens next-gen supercenter store
May 15, 2025
Walmart has opened a next-generation supercenter store in Cypress, Texas.
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Walmart boosts self-checkout security to stop card skimming
May 13, 2025
Walmart is deploying a significant change to its self-checkout systems with the installation of bright yellow rims around PIN pads, according to a New York…
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National Retail Solutions (NRS) Launches 10th "Marty's Minutes" Episode, Expanding C-Store Knowledge Base
National Retail Solutions (NRS), a leading provider of point-of-sale (POS) systems and merchant services for independent retailers, proudly announces the…
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Saks Fifth Avenue launching store on Amazon Luxury
May 12, 2025
Saks Fifth Avenue will open a "store within a store" in the Amazon Luxury storefront to sell designer goods from Balmain and Dolce & Gabbana.
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Albertsons media division sees robust results from Criteo video solution
May 12, 2025
Alberstons Cos., a grocery chain, is beta testing Criteo's Onsite Video retail media solution and already seeing big rewards, including a 280% increase in…
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Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations
May 9, 2025
Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…
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How data analytics can drive retail customer engagement
by Raman Awal — SVP & Global Practice Head, Mastek
Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…
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DSW debuts partnership with Imbox Protection
May 6, 2025
DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…
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3 ways retailers can restore soft skills, boost profits in 2025
by Pamela Eyring — President, The Protocol School of Washington
Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…
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Tariffs in retail: What retailers should do as consumers react, experts offer advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…
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Poor customer service tops in negative shopping experiences
May 5, 2025
Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.
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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.
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Lids refreshes retail concept to enhance shopping experience
May 2, 2025
Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.
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NCR Atleos certified as most loved workplace
May 1, 2025
NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…
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True unified commerce starts before checkout
by Simon Molnar — Founder & CEO, Flagship.ai
It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…
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Lowe’s acquiring Artisan Design Group for $1.3B
April 29, 2025
Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…
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