Target marks 20th designer partnership with limited-edition collection

August 8, 2019

Target Corporation is marking the 20th anniversary of its first designer partnership, with Michael Graves, via a limited-edition collection featuring 30…

Toms debuts new checkout payment option

August 8, 2019

Toms, a shoe and accessories retailer, is partnering with payments provider Klarna to offer two additional pay options at online checkout. Shoppers can now pay…

Cashierless checkout startup raises $35M in funding

August 8, 2019

Standard Cognition, which provides cashierless checkout technology, has raised $35 million in Series B funding, which more than doubles its valuation to $53…

Why brands must prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll explains why the key to retail success could lie in keeping millennials happy and why brands, seeking to capture the attention…

Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.

The rise of technology in experiential retail

Mark Matthews, marketing strategist, NEXT/NOW, surveys the rise of experiential technologies in retail, from atmosphere to wayfinding to analytics.

goop, Mastercard, Next Retail Concepts team up on innovative online experience

August 6, 2019

Lifestyle brand, goop, is offering its Canadian consumers an immersive digital shopping experience with the help of Mastercard and Next Retail Concepts.

Augmented experiences: The new reality of retail

Erwin Bosser, director at European digital agency Dept, explains how AR is transforming the retail industry and how each aspect of a customer's digital…

Walmart, Nike innovators lead top 25 global power player list

August 5, 2019

Walmart, Nike and Max Mara leaders took the first top three slots on the Top 25 Global E-Commerce Power Players list from Coresight Research and eShopWorld.

3 ways to improve the retail app shopping experience

Tim de Paris, CTO at Decibel, shares three tips to improve the mobile app shopping experience.

Henkel debuts an experience center for retailers

August 2, 2019

Henkel, which makes home care, beauty and adhesive technologies, has opened an experience center at its consumer products headquarters for retail partners.

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

Kodak Moments launches photo printing experience to drive retail traffic

August 1, 2019

Kodak Moments, a global provider of photo products and services to retailers, consumers and entertainment properties, has launched the M1 Order Station, a…

Rite Aid launches virtual health care kiosks

August 1, 2019

The Rite Aid Corporation is launching RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions…

'Friends' retail pop-up honors show's 25th anniversary

August 1, 2019

SoHo, New York, will be home to a uniquely branded retail pop-up experience in September when Warner Bros. TV stage a "Friends" TV show-themed pop-up in…

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

Kroger adds more CBD products to shelves

July 31, 2019

Kroger Co. is rolling out an expanded offering of cannabidiol items to 1,350 stores across 22 states this month.

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…