Walgreens taps Theatro voice assistant for associate communication

July 30, 2019

Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.

Costco goes digital with membership card

July 30, 2019

Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…

Walmart, Ford partnering to explore autonomous car delivery

July 30, 2019

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.

How and why marketers are embracing the pop-up concept

Luciana Moran, SVP, brand, digital and BU marketing at Dun & Bradstreet, explains how the pop-up retail experience can be a creative way to breathe new life…

Mobile tech top of mind for retailers, claims report

July 29, 2019

Nearly 100% of retailers have some sort of mobile tech deployed and view mobile tech as a way to optimize inventory, POS and personalize the customer…

Report: Just 1 bad experience can turn off a shopper

July 29, 2019

More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…

FuelRod mobile charging kiosks expand to Orlando airport

July 26, 2019

The Orlando Sanford International Airport is the latest airport to offer the FuelRod mobile charging service with four automated FuelRod Power-Ready-to-Go…

5 best practices for building the omnichannel customer service strategy

Miguel Noronh, executive vice president of global accounts at Altitude Software, maps out five steps to to implementing a true omnichannel approach.

Friendly's debuts more functional, rewarding loyalty app

July 25, 2019

Friendly's is launching what it describes as an improved loyalty program this week, called the BFF Club, to give patrons timely promotion updates, as well as…

The real source of the retail apocalypse: failure to innovate

Martin Mehalchin, partner at Lenati, the strategy and design division of ProKarma, shares insight on why brands must continue to reinvent the physical shopping…

Frank Mayer and Associates magazine explores experiential retail

July 24, 2019

Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…

BOPIS report highlights importance of transparency, timeliness and clarity

July 24, 2019

Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…

4 steps for taking control of the retail coupon experience

David Moran, co-founder of Eversight, explains that while coupons aren't new for the retail segment a lot has changed from how they are issued to how they are…

The Fitting Room creates 'phygital' experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.

Grabango tests checkout-free tech at Giant Eagle

July 23, 2019

Grabango has launched a pilot study at supermarket chain Giant Eagle Inc. that allows shoppers to purchase goods using its checkout-free technology that…

Amazon faces antitrust probe from European regulators over third-party seller data

July 23, 2019

The European Commission has opened a formal antitrust probe into Amazon regarding whether its use of third-party seller data on its marketplace violates…

Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

6 ways AI is driving retail employee productivity, engagement

Tom Besselman, vice president of retail solutions at CompuCom, offers up a detailed look at how AI is being used to make retail employees better and the…

Infax, iinside install passenger motion analytics at Jackson-Medgar Airport

July 22, 2019

Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…

A strategy to take a retail business across borders

Storefront CMO Stephanie Kidder explains that while doing business in a new country can come with a daunting list of questions, costs and unfamiliar…