Amazon Go no-cash reversal seen as response to legislative pushback

by David Jones — Editor, Networld Media Group

Amazon decision to reverse course on its cashierless Amazon Go stores is being seen as a response to economic and political push back given potential…

Chase offers digital gift card transfers to checking customers

April 25, 2019

Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.

Walmart to remodel three Long Island locations

April 25, 2019

Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.

Bank Customer Experience Awards competition now open

April 24, 2019

Networld Media Group is accepting entries for the 2019 Bank Customer Experience Awards competition through Friday, June 14. 

How Kohl's architected its personalization initiative

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…

Whole Foods opens fast casual inside West Palm Beach store

April 23, 2019

Bird in the Hand, a fast casual American rotisserie, opened Tuesday inside the Whole Foods Market in West Palm Beach, Florida. The restaurant, owned by Collab…

JCPenney shelves Apple Pay after April EMV deadline passes

April 22, 2019

JCPenney confirmed that it stopped accepting Apple Pay,, in connection with an April 13th  deadline that required merchants to retire old magnetic stripe…

How to create deeper customer connections by going 'direct to user'

Kirsty Cole, head of growth, Anthem Benelux, explores the opportunities of introducing a brand to an effective direct-to-user model.

Albertsons jumps on IBM Food Trust Network for blockchain tracking

April 22, 2019

Albertsons Companies, a food and drug retailer, is joining the IBM Food Trust network to trace food from farm to shelf using blockchain technology. The…

Target talks digital signage, using Big Data to deliver a personalized experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…

Mulberry taps Aptos to transform supply chain

April 19, 2019

British brand Mulberry has deployed Aptos solutions to enhance pre-season and in-season planning and the next goal is focusing on supply chain management for…

Michigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system

April 19, 2019

Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…

Prada taps Oracle cloud tech for retail processes

April 18, 2019

The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.

British lifestyle brand deploys Contentsquare for e-commerce optimization, expansion strategy

April 18, 2019

British global luxury lifestyle brand Belstaff is deploying an optimization approach for its online storefront with the help of digital experience platform…

NY public advocate calls for Hudson Yards boycott over payment options

April 17, 2019

New York's Public Advocate Jumaane Williams is calling on shoppers and consumers to boycott the city's newly opened Hudson Yards retail development tenants…

Dedicated digital teams taking root among brands

April 17, 2019

Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.

Report: More German, Austrian retailers offering BOPIS option

April 17, 2019

The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.

Wine retailer tapping Glassbox mobile app performance tool

April 17, 2019

Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…

Research: Merchandising a major factor in retail success

April 16, 2019

Today's winning retailers are those who use localized assortment technology in the merchandising strategy, according to a Retail Systems Research study, and…

Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…