Why retailers need to focus on localized social media, marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…

There is no retail apocalypse but rather a retail experiential evolution taking place

Charles Dimov, vice president of marketing, OrderDynamics, writes that retail is not dying and that experiential retail is landing everywhere. And, as…

Nike prepping footwear sizing feature for app, retail stores

May 10, 2019

Nike wants to make sure its customers buy footwear that fits and is prepping a Nike Fit functionality in its app and within physical store locations to make…

Amazon Go goes with cash in New York City

May 9, 2019

The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.

Nayax adds loyalty, refund feature to digital payment app for unattended businesses

May 8, 2019

Nayax LLC has upgraded its digital wallet app to include loyalty and the ability to offer automated refunds for unattended points of sale, including…

New Jersey town goes with smart parking meters

May 8, 2019

The West New York, New Jersey parking authority plans to replace the town's traditional, coin-operated parking meters with smart parking meters this spring…

French retailer tests the limits of cashless retail with US store

by David Jones — Editor, Networld Media Group

Sporting goods retailer Decathlon is testing the limits of cashless retail with technology firm NewStore, which developed an iPhone-based ominichannel platform…

Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…

Venezuelan pharmacy chain taps Oracle tools for growth, better customer service

May 6, 2019

Farmatodo, a Venezuelan self-service pharmacy chain, is deploying Oracle Corp. technology to drive store growth, provide enhanced customer service and greater…

Big Lots taps Reflexis tools for workforce management, budgeting

May 6, 2019

Big Lots Inc., which operates stores across 47 states, is using the Reflexis Workforce Scheduler to advance workforce scheduling, forecasting and budgeting at…

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

Phone, email top customer service tools for consumers

May 3, 2019

When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…

FedEx Office aiming well beyond truck delivery

May 3, 2019

In North Texas, future deliveries from FedEx Office may not only be off a truck but from a robot as the delivery service plans to have "same-day bots" in play…

Browns Shoes deploys iGotcha Media video wall at Quebec location

May 2, 2019

Browns Shoes, an independent footwear chain based in Canada, has installed a video wall from iGotcha Media at its Carrefour Laval store in Quebec. The company…

How to measure impact of 3D, AR e-commerce

Garrett Eastham, chief data officer with Vertebrae, explains why retailers striving to get the full picture of how 3D visualization and AR can impact business…

Consumers embracing payments via voice assistant, but wary about security

May 1, 2019

Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…

Leveraging machine learning to improve order fulfilment throughput

Prithwijit Mukherjee, global business manager at Wipro, discusses the impacts of machine learning related to BOPIS and identifies challenges retailers face and…

Social media, visual content to dominate online retail

April 29, 2019

A Bazaarvoice study reveals retailers are enjoying a 111% conversion lift among shoppers that engage with visual customer generated content and a 180% revenue…

3 ways retailers can win the innovation race

Dana Naim, head of marketing and content at Twiggle, explains that despite many retailers' best interests to embrace digital transformation, most are not…

Study: Too many choices can stall retail purchase activity

April 26, 2019

Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.