How warehouse efficiencies make or break last-mile fulfillment and the impact on CX

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at Snapfulfil, maps out the importance of last-mile fulfillment and how it ties into fulfilling customers' desires for a…

Office Depot launches co-working hubs to Chicago, Dallas locations

April 15, 2019

Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.

Most shoppers want live phone-based customer service, reveals study

April 15, 2019

Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…

Indianapolis airport aims to boost customer experience with analytics tool

April 12, 2019

The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…

Target adds sexual wellness brand to its shelves

April 12, 2019

Target is offering products from plusOne, a sexual wellness brand, across all 1,850 locations in the U.S. as well as its online store presence.

Survive a retail apocalypse: Innovate the in-store customer experience

Scott Schoeneberger, managing partner at Bluewater, believes consumers don't want to shop exclusively online but they're not satisfied with the traditional…

Physical, digital retail merging, reveals study

April 11, 2019

Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…

Amazon Go stores will start taking cash

April 10, 2019

Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.

5 ways to personalize physical customer interactions

Chad Wagner, CEO of Peachtree Packaging, writes that the more advanced personalization becomes in the digital world, the more brand managers will be driven to…

Volvo taps ClearOne for New York store digital signage

April 10, 2019

ClearOne recently installed its VIEW pro-IP based video delivery solution to digital signage at Volvo's flagship location in Manhattan. The solution uses a…

Neiman Marcus connects stylists, customers via Instagram

April 10, 2019

Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

How to create a customer experience that keeps bringing people back

Joe Schultz, vice president of sales at Harbor Retail, offers up four specific elements retailers need to consider and assess in defining the all-important…

Fast checkout top of mind for grocery consumers

April 8, 2019

When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…

Kagan: Tech titans in retail and why it's time to make shopping fun

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.

AI spend to hit $35.8B this year led by retail industry

April 5, 2019

Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.

Moltin launches self-checkout tech for retail, pop-up events

April 5, 2019

Moltin, a digital commerce developer, is debuting a self-checkout technology that will allow retailers to operate their own 'Amazon Go' environment at pop-up…

Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

Hughes Named "Top Performer" in 2019 SD-WAN Customer Success Report

FeaturedCustomers platform recognizes outstanding customer satisfaction with HughesON Managed SD-WAN