Going to the mall? Prime parking may cost you

August 3, 2018

One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.

An inside look at interactive technologies spanning the retail segment

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.

Determining when it's time to evaluate reverse logistics practices

Tom DeVroy, senior product evangelist, North America, IFS, provides three common reverse logistics scenarios. If they ring true then it may be time to evaluate…

Reimagining retail through the art of placemaking

Gregg Sloan, chief creative officer at Amplified, discusses the new commodity in high demand with low supply: experiences. Retailers that can leverage a unique…

Amazon Prime Day wasn't wonderful for everyone, claims survey

August 1, 2018

While Amazon clearly had a great Prime Day on a financial front, not every consumer had a fulfilling retail customer experience.

Augmented reality apps: 5 keys to spur customer retention, enhanced experience

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are…

Amazon expands Whole Foods Market delivery in Florida, New York

July 31, 2018

Amazon Prime members now have access to Whole Food Market delivery service in Miami, Fort Lauderdale and parts of New York City and Long Island, according to a…

Guess? delivers Alipay mobile payments to retail stores

July 30, 2018

Guess? Inc., a global lifestyle brand and retailer, is partnering with Alipay to enable Chinese travelers visiting the U.S. to pay with the Alipay app when…

Mvix debuts digital signage network at Western Michigan University

July 30, 2018

Western Michigan University, based in Kalamazoo, Michigan, selected Mvix to deploy a digital signage network at the school. The network consists of 30 displays…

3 best practices for a retail customer experience assessment

Kyle Kennedy, chief operating officer at COPC, explains why conducting a customer experience assessment should be an integral part of the retail operation.

Georgia county deploys water, sewer bill payment kiosk

July 27, 2018

North Fulton, Georgia, residents can now pay county water and sewer bills at a payment kiosk and walk-up window at the Fulton County Customer Service Center at…

North Dakota launches self-serve vehicle registration renewal kiosk

July 27, 2018

Drivers in Williston, North Dakota can renew vehicle registrations and license plate tabs at a self-serve kiosk installed by the North Dakota Department of…

The Power of VEN-U Sensors

Restaurants, Warehouses, Tech Firms and other businesses can benefit from a 24/7 remote monitoring solution.

How email can help retailers stay customer focused

Will Devlin, senior director of marketing for MessageGears, offers up three ways retail marketing leaders can tap email to drive growth.

Consumers still wary about security with mobile banking, payments

July 26, 2018

Nearly 6 in 10 consumers pay bills on line, but half of this group have concerns about the security of doing so, according to Expectations & Experiences…

How edge technology is transforming retail

Nick East, CEO, Zynstra, explains why there is more at play with the in-store experience than just optimizing efficiencies. Innovation, he writes, is playing a…

UPS mulling hefty package delivery service option

July 25, 2018

The United Parcel Service is reportedly in talks with a trucking outfit regarding an at-home delivery option for big, bulky products.

Why retailers must be an authentic, trustworthy organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Blogger Chip Bell offers up insight on why a retailer must become a trusted organization that treats customers like valued neighbors and finds ways to do…

British supermarket goes quiet to boost CX for autistic patrons

July 24, 2018

Supermarket Morrisons, in the United Kingdom, is lowering the lights and piping in music for one hour on Saturdays to provide a quiet hour of shopping for…