Technology playing starring role in better customer experience, claims report

July 11, 2018

Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience.

Warby Parker expands Minnesota presence

July 10, 2018

After three years housed in the back of a men's shop Warby Parker is getting a bigger brick-and-mortar retail space in Minneapolis.

BJ's debuts PayPal checkout services

July 10, 2018

BJ's Wholesale Club announced an integration on BJs.com with PayPal, PayPal Credit and PayPal One Touch, according to a press release.

The Container Store revamps with new tech, digital screens

July 9, 2018

The Container Store, based in Texas, is redoing its stores, with the first redesign taking place at its Dallas location.

Target launches curbside pickup to 200 more stores in Midwest

July 9, 2018

Amazon isn't the only retailer boosting its delivery channels.

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the…

Walmart debuts 3D virtual shopping tour, ‘buy the room’ features

July 6, 2018

Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings.

Human nature big factor in retail customer loyalty, claims study

July 6, 2018

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer…

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

99 Ranch Market accepting Alipay at North American stores

July 5, 2018

99 Ranch Market, one of the largest Asian supermarket chains in the U.S., has announced a partnership with Alipay that will enable customers to pay for items…

Content Analytics, 1WorldSync join forces to optimize retail sales, conversion

July 4, 2018

Content Analytics and 1WorldSync are partnering to meld their respective technology so that customers get a wider range of analytics and product content…

5 reasons retailers should control the post-click customer experience

Andrew Atkinson, director of product marketing at GrandCanals, offers up five important reasons why retailers should strive to control the post-click…

What retailers must do to make the furniture-buying experience a rewarding one

Joseph Ferguson, director of new business development at Fortiva Retail Credit, lists what retailers, aiming to compete in home furnishings, must do to…

Lush goes naked to eliminate plastic waste

June 29, 2018

Lush, a cosmetics and beauty retailer, has launched a "naked" store in a quest to reduce the increasing global plastic waste phenomenon.

CVS Health expanding delivery service

June 28, 2018

CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99.             

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the…

Amazon creates a special Alexa for the hospitality industry

June 27, 2018

There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations.

Hurdling obstacles in retail kiosk deployments

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to…

Under Armour taps flexReceipts to boost customer engagement after the sale

June 26, 2018

Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity.

Consumers love dynamic pricing, reveals report

June 26, 2018

A good majority of shoppers, 65 percent, are embracing dynamic pricing in the retail store, especially if it saves money and reduces waste, according to a new…