Customer Experience News & Media
Saks Fifth Avenue opens revamped Houston store
May 20, 2016
Saks Fifth Avenue's Houston location is bigger than the first store established in the city, and gives greater focus on beauty and fragrance products.
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American consumers wary when it comes to online activity, reveals federal study
May 20, 2016
Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns.
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Fashion upstarts aim to flip apparel industry into new customer experience era
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…
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Ohio ice cream shop launching pad for new overtime regulations
by Cherryh Cansler — Publisher, FastCasual.com
VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to…
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Target innovation chief: Mobile is king, stores a vital asset in customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.
read nowJetBlue, Alaska Airlines score big in customer satisfaction
May 17, 2016
When it comes to airline customer service JetBlue and Alaska are at the top of the list.
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Kroger's ClickList fuels points for chain, but what's in the cards for customers?
by Bryan Pearson — President, LoyaltyOne
Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.
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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…
read nowWalmart cuts shipping price, piloting new delivery approach
May 13, 2016
Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals.
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How Target's in-store clinics are reinventing retail wellness
by Bryan Pearson — President, LoyaltyOne
Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.
read nowRetail report reveals the more delivery options, the better for retailers
May 12, 2016
Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…
read nowRetail banks on recovery path but face disruptive challenges
May 12, 2016
Global retail bank revenue rose 3 percent last year, to hit nearly $1.6 trillion, and while the industry is on the path to financial recovery there are some…
read nowNorthwest Bank takes honors in customer satisfaction among retail banks
May 11, 2016
Northwest Bank attained the highest customer satisfaction among retail bankers in the Mid-Atlantic region, according to a new J.D. Power report.
read nowLowe's deploys new customer service
May 10, 2016
Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.
read nowEuropean airport retailers redesigning to drive shopper interest and activity
May 10, 2016
Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.
read nowReport: Point of sale must go way beyond the purchase transaction
May 9, 2016
A new study claims the point of sale activity must transcend past a transaction and provide a personalized experience expected by consumers.
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5 signs you're in a relationship with the consumer … or not
by Chris Petersen — Owner, IMS
The most important 'sale' made every day is building relationships.
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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.
read nowSears, American Apparel score big as least engaging brands
May 6, 2016
The top 10 least engaging brands includes some of the most prominent retail names, including American Apparel, Sears and Sports Authority, which filed for…
read nowVirtual reality hitting Best Buy this week
May 6, 2016
Consumers interested in a virtual reality experience and wanting a live demo can get one at nearly 50 Best Buy locations this weekend.
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