Why POS is as valuable as electricity for the retailer

Running your wireless business without a point-of-sale system leaves you in the dark even more.

TD Bank ranks tops in customer satisfaction in Florida

May 6, 2016

The top Florida bank when it comes to overall customer satisfaction is TD Bank, according to the 2016 J.D. Power U.S. Retail Ranking Study.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Payments key business strategy, reveals survey

May 5, 2016

More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…

MasterCard grocery app puts ordering right in the kitchen

May 4, 2016

The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…

Report: Customer attrition not a big concern for retailers, banks

May 4, 2016

The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…

Latin America retailers embracing tech to drive customer experience

May 3, 2016

The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…

Droids vs drones: The war to win the "last mile" of retail

by Chris Petersen — Owner, IMS

Winning the last mile of delivery creates a major competitive advantage.

Princely retail experience remains strong at Minnesota home furnishings shop

May 2, 2016

Minnesota retail storefront also a shrine to the man called Prince.

Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…

Sales success begins and ends with engagement

Engagement can be difficult to measure, but there are ways to do it.

Amazon expands university pickup strategy

April 29, 2016

University of Connecticut students and faculty now have their own Amazon pickup location, the first in the state.

Got an innovative retail idea? Walmart wants to hear about it

April 29, 2016

Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.

US Bank launches loyalty app pilot

April 29, 2016

U.S. Bank has launched Deal Local, a mobile app designed to help local businesses attract new customers and build loyalty with existing customers through deals…

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…

Amazon expands Prime Now restaurant delivery

April 27, 2016

San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.

MTN South Africa hires on customer experience leader

April 27, 2016

Isabella Naidoo is the new chief customer experience officer at MTN South Africa.

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Barneys goes personal and to the cloud to boost customer engagement

April 26, 2016

Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.

Surf merchandise retailer develops own store scent, custom sound

April 26, 2016

Few retailers boast their own scent and the short list now includes surf clothes and merchandise retailer Billabong.