Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Chipotle is making summer a rewarding time

June 27, 2016

Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.

Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.

7 reasons why traditional retailers are struggling

by Chris Petersen — Owner, IMS

Traditional retailers' legacy of store success is their biggest challenge.

Study: Brand loyalty not such a biggie for millennials

June 24, 2016

Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…

App promises a more Virgin-like customer experience

June 24, 2016

Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."

Amazon opens yet another brick-and-mortar bookstore

June 24, 2016

Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.

When is a handbag also a radio? When Dolce & Gabbana build one

June 23, 2016

For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…

US Bank taps former Best Buy exec to lead omnichannel-experience team

June 22, 2016

U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

BlueSnap sees 115% growth in mobile checkout since European launch

June 22, 2016

BlueSnap, an e-commerce services provider, today announced that it has seen a 115-percent increase in mobile checkout transactions since launching its services…

Merchants chase Uber for a better mobile customer experience

by Will Hernandez — Editor, NetWorld Media Group

It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…

Author Gary Magenta debuts customer loyalty tome

June 22, 2016

The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…

Confirmit partners with Affectiva to transform interactive customer experience

June 21, 2016

Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…

So long Siri ... Hello Alexa ... Goodbye privacy?

by Chris Petersen — Owner, IMS

It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

by Lyle Bunn — Strategy Architect, BUNN

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…

Is Your Store Omni-Channel Ready?

HughesON delivers the powerful network to provide your business with the Omni-Channel experience.

Hughes powers Total Wine & More's Digital Customer Experience

Interview with John Jordan, chief customer officer discussing how Total Wine & More uses HughesON Digital Signage Solutions from Hughes to engage and educate…