Customer Experience News & Media
How to collect, analyze and act on customer feedback
by Smitha Baliga — CEO/CFO, TeleDirect Communications
Customer feedback is an immensely helpful tool but are you utilizing it to its full potential?
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Costco increasing membership fees come September
July 11, 2024
Costco will increase its membership fees as of September 1, impacting 52 million members.
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How smart retailers are creating frictionless shopping experiences
by Sajid Mohamedy — EVP, Growth & Delivery, Nisum
When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…
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Footwear retailer WSS taps Aptos for mobile store experience
July 10, 2024
WSS, a footwear, apparel and accessories retailer owned by Foot Locker, is deploying the Aptos One POS across 100-plus U.S. stores.
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Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
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Happy store associates key to unlocking outstanding customer experience
by Robby Dewling — Director, Product Management, Manhattan Associates
A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…
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Target kicks off Target Week sales event
July 9, 2024
Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.
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NRS offers $5,500 Reward and Free Panic Alarm Following Bronx Bodega Stabbing Attack
National Retail Solutions (NRS), the leading point-of-sale (POS) platform provider for independent retailers, offers a $5,500 reward for information leading to…
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The role of robotics POS in enhancing customer engagement, connecting digital with the physical
by Ionut Vlad — Founder and CEO, Tokinomo
By focusing on innovation and personalizing the shopping experience, retailers are poised to not only align with but surpass consumer expectations, thereby…
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Wayfair, Best Buy talk retail in Alorica webinar event
July 8, 2024
An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…
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Ikea debuts self-service kiosks to streamline shopping experience
July 3, 2024
Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Why SMS is a powerful marketing channel when personalized
by Nate Frick — Enterprise Strategy Director, Marigold
Personalization means making a bigger effort than simply including a customer’s first name in a text message. It’s about understanding and caring about the…
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Carve Designs launches swim quiz to help customers find best suit
July 1, 2024
Carve Designs is using AI to help customers find the best swimwear choice.
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Walgreens saving big bucks with Zebra tech
June 27, 2024
Walgreens Boots Alliance is optimizing operations with Zebra's Workcloud Actionabal Intelligence software and also saving millions by enhancing operational…
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Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
read nowFleet Feet leader shares customer experience strategy insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…
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Target partners with Shopify on curated product line at Target Plus
June 24, 2024
Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.
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Partner Tech Set to Debut Next-Gen Self-Checkout Solution with Advanced AI Features at RSPA
Advanced AI-driven self-checkout software revolutionizes the customer experience and enhances theft prevention.
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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