Customer Experience News & Media
Shopify for POS Touchscreens and Kiosks
Shopify can now be used at the POS on all large interactive digital signage systems, such as multi-touch displays, tables, self-order terminals or video walls.
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ICX Summit early bird pricing ends June 21
June 19, 2024
Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…
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Enhancing customer experience through faster checkouts
Given technological advancements in RFID and computer vision, retail store lines are preventable.
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Unlocking exceptional customer experience in retail
by Samir Gosavi — Chief Business Officer, LTIMindtree
Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.
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How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
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National Retail Solutions (NRS) Levels Playing Field for Independent Retailers with Affordable Ecommerce, etc.
Online ordering with POS-linked store Website and Shopping App, with home delivery service through DoorDash, Uber, Point Pickup, and Relay
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Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?
by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi
Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…
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Easy product discovery influences brand perception
June 11, 2024
Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.
read nowFun.com leader shares customer experience, engagement strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…
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Costco book sales will be holiday sale season only
June 7, 2024
Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.
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Walmart refunds overcharged self-checkout customers
June 7, 2024
Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.
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GivexEngageAI Offers New Engagement Strategies
Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…
Presented by RetailCustomerExperience.com
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Customer satisfaction and loyalty: The key to theme park success
Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…
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South Korean fashion brand taps Channel Talk for fast rewarding customer service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…
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Safeway pulls self-checkout kiosks from California locations
June 4, 2024
Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.
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Motel 6 taps Garfield as Chief Pet Officer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.
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Automated Retail Changing the Shopping Experience
Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not…
Presented by RetailCustomerExperience.com
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Don’t silo your customer experience: 3 tips for utilizing digital engagement tools
by Shekar Raman — CEO and Co-Founder, Birdzi
As the retail industry races to implement the latest digital engagement tools, it’s easy to lose sight of the entire customer experience.
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At Monster Mini Golf customer experience is all about fun
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be…
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Delivery should be priority for e-commerce retailers
May 23, 2024
The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…
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