ForeSee introduces new multichannel customer experience capabilities

October 31, 2013

ForeSee today introduced the ForeSee cx360 SM platform, a multichannel customer experience analytics platform providing cutting-edge capabilities that help…

Halloween real-time store audits: The good, the bad, and the scary

Consumer spending on Halloween is predicted to reach $6.9 billion this year, an increase of more than 54 percent since 2005.

Social Commerce: The New Internet Frontier

People have been recommending products to friends through social media for years, but social commerce will give users the opportunity to make direct, one-click…

Survey: Good customer service drives customer loyalty this holiday season

October 30, 2013

PriceGrabber, a distributed e-commerce platform and shopping site, just released additional results of its Winter Holiday Shopping Survey, revealing that 6…

MyLowe's smartphone app a DIY tool for loyalty

by Bryan Pearson — President, LoyaltyOne

Call it a tool of engagement. The MyLowe’s smartphone app is making relationship-building a DIY project.

The one sentence you should never, ever speak in customer service

by Micah Solomon — president, four aces inc

When a customer contacts you to complain about your service or product, or needs your help in addressing a service-related breakdown — what I refer to as…

Retailers should expect more last-minute shoppers this holiday

October 29, 2013

ShopperTrak, a provider of shopper analytics, predicts that four of the 10 busiest shopping days will occur between Dec. 20 and Dec. 24, and advises retailers…

Neiman Marcus recognized by Luxury Institute

October 23, 2013

As part of its first installment of the Luxury Multichannel Engagement Index (LMEI) survey, the New York-based Luxury Institute asked consumers from households…

NRF applauds Congressional attention on patent trolls

October 23, 2013

The National Retail Federation today issued the following statement from Senior Vice President for Government Relations David French on the introduction of a…

Forget technology: Retailers need to master the basics first

Tech is great, but retailers first need to master the basics of customer service and user experience.

Senator Chuck Schumer introduces voluntary 'code of conduct' for retail surveillance

October 23, 2013

U.S. Senator Charles E. Schumer, The Future of Privacy Forum and a group of location analytics companies — including Euclid, iInside, Mexia Interactive…

Report: U.S. becoming a 'switching economy'

October 23, 2013

Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction…

7 strategies for building work ethic in your retail employees

Author Eric Chester delivered a keynote on reviving work ethic at this year's Fast Casual Executive Summit.

GuestLogix, NCR sign ten-year agreement

October 22, 2013

GuestLogix Inc., a global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, announced that it has…

T1Visions to present 'digital store of the future' at RAMP Summit

October 21, 2013

T1Visions, a provider of interactive touchscreen tables and walls, will speak on the future of retail and "the digital store of the future" at the Retail RAMP…

How to handle a retail customer complaint in 6 steps

by Bob Phibbs — CEO, The Retail Doctor

Have you ever tried to make a customer complaint but been unable to?

Is early Christmas marketing naughty or nice?

Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the…

Under Armour launches 'retail theater' store in China

October 18, 2013

Under Armour has opened its first-ever "experience store" in Shanghai, China, combining elements of theater and promotional venues with those of a retail store.

CVS/pharmacy puts a new spin on the weekly circular

October 17, 2013

CVS/pharmacy today announced the launch of myWeeklyAd, a savings solution that the company said reinvents the American shopping staple — the weekly sales…

5 steps to personalize the in-store experience

A focus on the customer journey will improve your shopper's experience on their path to purchase.