Argentinean retail chain buys into Haivision CoolSign digital signage

September 23, 2013

Argentinean retail chain Musimundo has deployed Haivision's CoolSign digital signage solution to deliver dynamic content throughout its network of 200 stores…

Pinterest plans to test business ads

September 20, 2013

Pinterest CEO Ben Silbermann sent a message to users this week about the site's new test promoting certain business ads.

The store is still the star: Takeaways from the DSA symposium

The Digital Screenmedia Association's recent event highlighted the innovation of in-store technology.

Target launches 'baby experience program' in select Chicago stores

September 19, 2013

Target announced this week the launch of an enhanced baby experience program in 10 existing Chicago-area stores.

Survey ranks retailers on customer experience

September 19, 2013

RetailCustomerExperience.com has launched the second edition of its Best Retail Customer Experiences report just as retailers gear up for the holiday season.

Best Buy: Why in-store analytics are critical for survival

by Chris Petersen — Owner, IMS

Best Buy is a case study unfolding before our eyes. It is quite literally a test of how today's omnichannel consumers will behaviorally respond to radical…

Macy's Herald Square flagship now dubs as official NYC visitor center

September 18, 2013

Macy's famed flagship store is now co-branded with NYC & Company as an Official NYC Information Center, offering new services to enhance the customer…

Turning a frown upside-down: How negative WOM can help your brand

by Bryan Pearson — President, LoyaltyOne

UK's Dixons opens 'Store of the Future'

September 13, 2013

The U.K.-based electronics retailer Dixons has opened its Currys/PC World "Store of the Future," an article on pcr-online.biz reported.

Why Jerry Seinfeld is a customer service consultant

by Micah Solomon — president, four aces inc

"We're craving the nondigital even more these days, the authentically human interaction," says Jerry Seinfeld, explaining (I would argue) not just live standup…

What to take away from the 2013 back-to-school season

Sales data can show how successful your back-to-school season was, but numbers don’t reveal the reasons why.

Macy's makes a push for Millennials with in-store kiosks

September 11, 2013

Macy's announced an effort to strengthen its appeal to the Millennial customer with an expansion of its athletic apparel assortment — and it is using…

TrendSource to begin RCE blog series

September 11, 2013

TrendSource attended the Retail Customer Experience Executive Summit in San Diego last month, and returned with invaluable insight from some of the nation's…

PayPal points Beacon toward the future of in-store payments

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

PayPal takes simplifying mobile payments to new level with the launch of its hands-free function.

Maritz webinar to discuss customer experience measurement

September 10, 2013

On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…

A brainstorming tool to use with your staff

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Your employees are a tremendous source of information and insight. They can share how to deliver a better customer experience, or how to sell more. They might…

AT&T goes heavy on digital signage, interactivity in KY, OH stores

September 10, 2013

As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…

What if a 'foodie' ran your store?

by Chris Petersen — Owner, IMS

After returning from India, I had to an opportunity to meet with over 70 technology retailers from Latin America last week. For all retailers owning brick and…

Jim Knight on how to find, hire and keep the right people

Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-1…

Moving past the showroom challenge: The beauty of Sephora's customer-centric approach

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Many retailers have been spending a lot of time and energy battling showrooming.