Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

Google Shopping exec on Diane von Furstenberg, using Hangouts for online retailing

December 16, 2013

At the recent launch event for the fourth-annual PSFK Future of Retail Report, Laura Jones, product marketing manager for Google Shopping, spoke about a recent…

Why Amazon is droning on about new delivery methods

by Doug Stephens — President, Retail Prophet Consulting

Analysts and consumers alike are becoming increasingly accustomed to Amazon's announcements of bold and daring new projects. Most recently it was the Jeff…

Tips for embracing showrooming during the holidays

In a surprising move, Best Buy is wholeheartedly embracing showrooming this holiday season. What gives?

Staten Island mall shames shoplifters with display tech

December 13, 2013

Shoplifters convicted of committing crimes within the Staten Island Mall now have a consequence beyond fines and jail time — public shaming.

Nordstrom named shoppers' favorite apparel retailer

December 10, 2013

Nordstrom is North America's overall favorite fashion retailer for the second consecutive time, according to a new study of more than 6,800 consumers conducted…

Fairfield University professor delves into 'acquisitive buying behavior'

December 10, 2013

Most people have a "Santa Claus moment" this time of year, when they're knee deep into the "physical hunt" of shopping and "boasting" about nabbing that good…

Jeopardy-winning computer Watson coming to retail apps

December 10, 2013

Watson, the IBM supercomputer that beat the two winningest Jeopardy contestants at their own game in 2011 is headed to your smartphone.

Pricing tips from the Oracle of Omaha

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

The following quote appeared in an Andrew Frye and Dakin Campbell, February 17, 2011 Bloomberg article "Buffett Says Pricing Power More Important Than Good…

NRF applauds 'patent troll act'

December 5, 2013

The National Retail Federation today issued the following statement from Senior Vice President David French on House passage of H.R. 3309, the Innovation Act…

New report reveals frustrations of older shoppers

December 5, 2013

The latest report from Shoppercentric, an independent agency specializing in shopper research, has been launched today. The research entitled: "WindowOn…The…

How to win with holiday shoppers, in-store and online

by Gary Edwards — Chief Customer Officer, Emathica

Fourth-quarter retail sales can make or break a brand, since anywhere from one-third to seventy percent of annual retail sales occur between Thanksgiving and…

Food Lion unveils new store format

December 4, 2013

Food Lion is unveiling its new store format today at the grand reopening of its Union Street store in Concord, N.C. According to a press release, the format…

LUX Beauty Boutique rolls out in-aisle checkout app

December 4, 2013

Toronto-based company Digital Retail Apps announced the roll-out of its mobile app SelfPay at LUX Beauty Boutique in Edmonton, Alberta, Canada. With SelfPay…

Motorola offers apology, do-over on Cyber Monday promotion

December 3, 2013

Motorola's plan to offer a $150 discount on its Moto X smartphone turned out to be more popular than the company expected. Less than an hour after the sale…

Mobile Email Scorecard names the best retail email campaigns

December 3, 2013

LightningBuy, a single-click mobile checkout platform that lets merchants sell directly from email and social media posts, has announced the retailers with the…

Survey says shoppers were disappointed with Black Friday this year

December 2, 2013

According to the Christmas & Holiday Shopping Forecast released today by America's Research Group and Inmar, of those who shopped Black Friday weekend…

The one word you need to know when it comes to holiday returns

by Micah Solomon — president, four aces inc

What’s the right way to handle holiday returns? Cheerfully.

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

For beloved brands like Ikea and Amazon, simplicity is in the details

by Bryan Pearson — President, LoyaltyOne

You might not think umlauts, Big Macs and best sellers have a lot in common, but when it comes to brand perception they do. The commonality is simplicity, and…