Target tears a page from Apple's design book

October 17, 2013

Apple's store design has become as ubiquitous as the iPhone itself. Best Buy has tapped into Apple's minimalistic, hands-on approach to merchandising and now…

Study: Self-checkouts causing shopper frustration, abandoned carts

October 15, 2013

Recent research from Tensator found that one out of every three shoppers (out of nearly 400 polled) has walked out of a store without the goods they intended…

TexTrace RFID garment tags on display at Tyco Retail Experience Center

October 15, 2013

TexTrace, providers of technology for the apparel industry, has announced that its brand protection and authentication solutions are featured in the Tyco…

Apple turns to Burberry's Ahrendts to revitalize retail stores

October 15, 2013

Apple Inc. has tapped Burberry Group PLC Chief Executive Angela Ahrendts to lead the brand's retail efforts and oversee the "strategic direction, expansion and…

Macy's may break tradition and open doors on Thanksgiving

October 14, 2013

For the first time in Macy's 155-year history, certain store locations will open for business at 8 p.m. on Thanksgiving, according to a report in the Chicago…

Path to Purchase Institute gives top honor to Wii U interactive display

October 14, 2013

The Path to Purchase Institute announced the winners in the 2013 Design of the Times Awards competition Oct. 9 during the Shopper Marketing Expo in Chicago.

Comark to intro new monument kiosk during NRF show

October 14, 2013

Comark has announced that it will feature a new outdoor monument kiosk at the NRF Big Show on Jan. 13–14 in New York.

Saks to introduce The Fifth Man concept shop

October 11, 2013

Chicago's flagship Saks Fifth Avenue store will offer men a "new lifestyle shopping experience all under one roof," said Tom Ott, senior vice president for…

Five ways you are losing retail customers

by Gary Edwards — Chief Customer Officer, Emathica

Customer loyalty is the backbone of every successful retail business. Although it is important to attract new customers, the real gauge of the brand's health…

Breadcrumb launches new customer relationship features

October 10, 2013

Breadcrumb, owned by Groupon, has released several updates to its free point-of-sale app that help local merchants build deeper relationships with their…

When does personalization become an invasion of privacy?

by Chris Petersen — Owner, IMS

Without realizing it, you are creating a digital trail of your behaviors with every click and tap that you make. E-commerce has been using our cookies to track…

Taiwan GNCs get healthy dose of digital signage

October 9, 2013

Health-and-nutrition retail chain GNC has adopted digital signage solutions in its Taiwan stores and has continually built digital signage-equipped stores all…

Transparency as a service requires role of the consumer

by Bryan Pearson — President, LoyaltyOne

If "transparency as a service" is the new buzz term in marketing, we should remember there is such a thing as bad service.

JCPenney opens Disney Shops for 'fairytale' experience

October 7, 2013

JCPenney announced recently the launch of the Disney Shop inside 565 store locations.

First Data seeks to simplify deal redemption

October 7, 2013

First Data Corp., providers of electronic commerce and payment processing technology, announced that the First Data OfferWise solution has been integrated with…

Micro moments of truth

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are shopping the way they want to shop — via mobile, online or in-store — and it’s up to retailers to keep it fresh, keep it current and keep it…

Holiday spending expected to increase by 11 percent

Nearly all shoppers will be searching for discounts and sales, study finds.

Facebook and Cisco combine forces for in-store mobile

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The networking powerhouses created CMX for Facebook Wi-Fi to drive 'likes' and improve the connected customer experience.

Reebok opens FitHub concept store in UK

October 4, 2013

The sportswear brand Reebok has opened its first FitHub concept store in London, designed to encourage people "to move, to train, to get fit and have fun doing…

Keynote speaker Lou Carbone at RCEES 2013

Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video…