Microsoft attempts to boost sales with Best Buy mini-stores

June 14, 2013

Microsoft has announced that it will open 500 mini-stores within existing Best Buy locations in the U.S., selling Windows-based tablets, computers and other…

Sony, Sprint executives to talk showrooming at August retail summit

June 13, 2013

LOUISVILLE, KY — Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at…

The retail customer experience: In banking, pharmacies and other locked-in-customer situations

by Micah Solomon — president, four aces inc

To discuss why the retail customer experience matters, even when your customers are locked into buying from you, we need to back up a step or two: When you’re…

Should retail selling floors encourage English-only?

Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it.

Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

TimeTrade amps up retail solutions with kiosks, digital signage

June 6, 2013

TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…

Intel leading webinar on digital touch points in retail

June 6, 2013

DigitalSignageToday.com and Intel Corp. are hosting a live webinar, "Content Management Strategies for Digital Touch Points in Retail," at 2 p.m. eastern on…

New study reveals a growing appetite for self-service among consumers

June 5, 2013

Personalized automation may be the ticket to winning the wallets of global consumers, according to the Cisco Customer Experience Report released today.

National Retail Federation launches new website, jobs board

June 5, 2013

The National Retail Federation today announced the launch of its content-driven website, thisisretail.org, as well as Retail Jobs powered by NRF, a recruiting…

Steve Madden turns to MICROS to boost e-commerce presence

June 5, 2013

Information technology provider MICROS Systems has announced a partnership with footwear and accessories retailer Steve Madden to reinvigorate its e-commerce…

Study finds delivery, return options key for online shoppers

June 3, 2013

Results from a new study by comScore and UPS reveal that consumers want more choices when it comes to shopping online. The UPS Pulse of the Online Shopper: A…

How tablets and touchscreens are integral to the in-store experience

Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.

Why retailers must excel in the 4 Cs instead of just the 4 Ps

Marketing 101 classes are being rewritten … by consumers.

Australian digital signage co intros Virtual Wardrobe to fight showrooming

May 29, 2013

Brisbane, Australia-based digital signage integrator Prendi has created a new product that it says brings the online experience that customers love so much…

Putting the 'custom' back in customer

A commentary on how to save brick-and-mortar retail with tailored in-store experiences.

What ails Carnival?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When we think of a carnival we think of fun and good times. Unfortunately that’s not the image that comes to mind for the cruise line's passengers. So what’s…

Changes to Microsoft's pre-owned games market could hurt retailers

May 28, 2013

According to mcvuk.com, with the upcoming launch of its new Xbox One game system, Microsoft plans to take ownership of the pre-owned game market in a way that…

Walmart to add automatic shopping lists to its mobile app

May 28, 2013

Walmart is building out the features of its mobile app, according to news from last week's CTIA Wireless event in Las Vegas. Techhive.com reported that Walmart…