It's 10:00 o’clock. Do you know where your profits are?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When I began my consulting practice 24 years ago I’d go into companies and ask “What’s making money?” Most of the owners/CEOs would shrug, indicating that they…

Technology shows its reach in retail design

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Exhibitors of interactive technology find value in attending retail shows like GlobalShop.

Supermarket chain taps Ping HD digital signage to improve shopping experience

April 24, 2013

When the Philadelphia-based supermarket chain The Fresh Grocer opened its first New Jersey store, near the campus of Rutgers University, it wanted to upgrade…

Frustrated mother creates Swift Shopper mobile shopping app

April 24, 2013

Naomi Wilson, a mother of four who became frustrated with the grocery store experience, created a mobile shopping application that she says simplifies the…

Matrox unleashes 30-monitor video wall at London lingerie store

April 23, 2013

Matrox Graphics has announced that its Mura MPX Series controller boards will drive digital signage across two video installations at a high-profile London…

What can merchants do to become better retail therapists?

More than half of all Americans go shopping to improve their moods.

Survey: Shoppers desire mobile personalization

April 23, 2013

Symphony EYC announced the results of a survey that found both Americans and Europeans desire mobile interactions as part of their overall grocery shopping…

Ingram Micro Europe, Scala expand distribution deal

April 22, 2013

Ingram Micro Europe has extended its partnership with Scala to provide that company's SaaS platform across Europe. Ingram Micro Europe is a division Ingram…

How will retailers deploy digital signage for customer engagement?

April 22, 2013

RetailCustomerExperience.com sister site DigitalSignageToday.com is preparing this year's edition of its "Digital Signage Future Trends" report, and needs your…

Retail tech: Creepy for consumer, beneficial for business

April 22, 2013

Retailers have plenty of tech in their arsenal to beef up their approach toward an improved customer experience. But according to an article from ShopSmart…

'Father of customer experience' to speak at August retail event

Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

The digital future of retail

In the next ten years, retail as we know it might come to an end.

GlobalShop 2013: Understanding the connected consumer

April 18, 2013

There is a growing conundrum in retail: How do you capture the attention of the connected consumer?

Why retail labor cuts are short-sighted

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The supermarket industry is notoriously frugal. Rarely is an article written in the mainstream media that doesn’t mention the razor-thin margins retailers…

Can 'digital associates' create a personal experience online?

by Chris Petersen — Owner, IMS

In my last blog, we discussed a major difference between e-commerce and retail stores. Online retail is very effective and efficient IF you know WHAT you want…

Study: Consumers want a seamless shopping experience

April 15, 2013

New research from Accenture's Seamless Retail Study found that as online shopping continues to grow as a consumer preference, there is a mutually beneficial…

New HP media players pair with digital signage displays to engage customers

April 11, 2013

Two recently released Hewlett-Packard media players are meant to help retailers and hospitality businesses engage customers through interactive digital…

Commentary: On Martha Stewart's latest courtroom battle

Macy's has accused JC Penney of entering into an illegal licensing agreement with Stewart's company.

Brooks Brothers bringing new concept store to Ann Arbor, somehow integrating a foosball table

April 10, 2013

Brooks Brothers, the 195-year-old clothing company headquartered in New York, will open a new concept store in Ann Arbor, Mich., later this year.