Johnson ousted as JCP CEO

April 9, 2013

The board has had enough: JC Penney CEO Ron Johnson is out and its former CEO, Mike Ullman, will rejoin the company.

AOPEN showcases retail digital signage at Dutch retail show

April 8, 2013

AOPEN, an electronics manufacturer and digital signage solutions provider, recently joined with Microsoft Windows to showcase new digital communications…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

DSA to hold digital signage/self-service/mobile symposium in Dallas

April 5, 2013

The Digital Screenmedia Association has announced that it will produce a Digital Screenmedia Symposium May 9 and 10 at the Hilton DFW Lakes Executive…

AOPEN, Blocks partner on digital signage-as-a-service platform for Android

April 4, 2013

AOPEN, a digital signage hardware manufacturer, has formed a partnership with Australian software developer Blocks Global to market and support an e-commerce…

Getting Clued In to Experience Management

“What branding was to the Twentieth Century, experience management will be to the Twenty-First.” These are the words of Lou Carbone, the leader in the…

CVS iPad app offers a virtual shopping experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

Millennials: Now Seating 80,000,000

Millennials make up nearly 25% of the U.S. population and represent direct spending power estimated at $200 billion annually. If brand marketers want to…

A positive customer experience may lead to stock market gains

April 3, 2013

Companies that deliver a great customer experience are rewarded — on Main Street and on Wall Street.

How one three-letter word can create a personal buying experience

by Chris Petersen — Owner, IMS

Much has been written and continues to be written about the battle between online e-commerce and retail stores. If it is only about lowest price, game over.

Study finds brands miss out on customer feedback

April 2, 2013

A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.

Are Geeks out of place in Target's CE departments?

Early indications suggest that Target might expand the trial partnership to more locations.

The JC Penney debacle: Where did Johnson go wrong?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.

Opinion: Higher prices at JC Penney means lower prices at jcp

A branding expert tries to make sense of the retailer's multiple strategies.

Walmart's secret sauce: How the largest survives and thrives

by Chris Petersen — Owner, IMS

Amazon and omni-channel are sexy topics that grab a lot of retail press. But at the end of the day, Walmart is the largest retailer on the planet, and the…

Positioning and pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Pricing goes well beyond merely establishing a price. Indeed, there are some industries in which there’s little, if any, ability to adjust price. The health…

Walmart struggles to stock shelves with fewer employees

March 26, 2013

Walmart's thinly spread workforce could be contributing to its increasingly empty shelves. According to an article on Bloomberg, the retailer's disorganized…

Reinvention another key to retail's future

March 25, 2013

According to a recent article on brandchannel.com, the future of retail hinges not only on the successful adoption of new technologies, but also the retailer's…

This is the most popular customer service question ever

by Micah Solomon — president, four aces inc

“How should I compensate a customer for a service or product failure?”

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.