How Walmart gets marketing right

by Jeff Fromm — Executive Vice President, Barkley

I believe that one of the reasons that Walmart has been so successful is its ability to think creatively about marketing. A case in point: Walmart recently…

Pep Boys revamping Tampa store for improved customer experience

March 7, 2013

In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…

Survey crowns Nordstrom as most-favored retail chain

March 6, 2013

Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…

Looking for love? Try Walmart

March 6, 2013

Walmart has built a reputation as a place where the less style-conscious can shop in their pajamas (or some other, far worse faux pas). But a recent study by…

The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.

Target Canada President promises 'new shopping experience'

March 5, 2013

Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…

Study finds consumers lack interest in same-day delivery

March 5, 2013

Retailers can scale back their efforts to offer same-day delivery to online customers. A new study from The Boston Consulting Group found that free delivery…

Coinstar counting on growth of automated retail

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The company's kiosk lineup focuses on a new ways to automate the buying process.

JC Penney still struggling through reinvention

March 4, 2013

After last week's abysmal earnings call, where JC Penny reported a quarterly loss of $427 million, a writer for Slate decided to take a trip to his local JCP…

Cabela's opening in Columbus to be 'Disneyland of retail'

March 1, 2013

When Cabela's opens the doors to its new Columbus, Ohio location, shoppers will be greeted by the woodsy sounds of deer grunts and turkey calls. According to…

Mobile concept store rolls out interactive self-service digital signage

March 1, 2013

At Telenet's Mobile concept store in Belgium, communication technology and digital signage play a decisive role in helping customers find the product or…

Make love not war: Tips on how to embrace showrooming

by Christopher Hall — writer, self

A customer experience expert discussed his showrooming strategy at DSE13. 

TED Fellow's new AR tech pushes boundaries of virtual retail

February 28, 2013

Augmented reality applications that allow shoppers to "virtually" try on clothing are gaining steam in the retail space, but a recently released clip of "What…

How to apologize to customers without alienating employees

by Micah Solomon — president, four aces inc

In customer service, the key to an effective apology is to convey to the customer at the outset that you’re willing to take his side and share his viewpoint. 

Xtreme Labs releases report card on retailer apps

February 28, 2013

Xtreme Labs, a mobile strategy and solutions company, released its Retail Apps Report, which details how consumers rate the top U.S. retailers' iOS and Android…

The low costs and high returns of 'fresh customer service'

Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.

Five fundamentals required for 'ME-tailing' success

by Chris Petersen — Owner, IMS

It's the "Age of the Consumer." That's not news. The lead articles on retail are chocked full of stories about how consumers are now empowered through their…

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

Macy's supports LGBT cause with same-sex wedding registry

February 26, 2013

Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…

As Amazon battles to dethrone Walmart, Google plans own attack

February 26, 2013

The evolution of retail has seen the rise and fall of companies clamoring for the top spot. According to a recent article on Wired, it was only a little more…