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Customer Experience News & Media

Oscar de la Renta brings True Fit to online shoppers

March 21, 2013

Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…

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Restaurants reel in customers with retail

March 21, 2013

According to a recent interview aired on Minnesota Public Radio, there is a growing trend toward restaurant establishments serving a side of retail. And not…

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Market Force study reveals more shoppers trying new retailers

March 20, 2013

Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…

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Insights from eGain to lead multichannel strategy at JD Williams

March 20, 2013

Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…

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Walmart tops list of most valued retail brands

March 19, 2013

Interbrand released its Most Valuable Retail Brands list for 2013 and the U.S. section is topped by the largest retailer on the planet — Walmart.

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Cali store using robotics to compete with online retailers

March 19, 2013

For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…

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Canada's Joe Fresh setting up JC Penney boutiques

March 15, 2013

The cheap-chic style of Canada's Joe Fresh retail chain is setting up shop in approximately 700 newly renovated JC Penney stores, according to ctvnews.ca.

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Millennials the target of Aeropostale's new store prototype

March 14, 2013

Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…

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Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

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Learning from Oprah's roller coaster ride

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Tanya Young Williams offers great insights into Oprah Winfrey’s recovery after a near disastrous start of OWN (Oprah Winfrey Network). Whether they’re accurate…

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3M debuts Virtual Presenter at SXSW

3M recently debuted its first fully integrated, interactive Virtual Presenter at South by Southwest Interactive in Austin, Texas. SXSW attendees could interact…

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Control Group creates 'immersive' experience for Kate Spade flagship

March 12, 2013

The NYC-based technology and design firm Control Group today unveiled its work with the newly launched Kate Spade Saturday brand. The concept highlights the…

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ShopCube gamifies the online retail experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The e-commerce platform attempts to create a new category of online retail that caters to the casual gamer.

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With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

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The five ways retailers can beat showrooming

by Chris Petersen — Owner, IMS

The term "showrooming" is the new buzzword in the dictionary of retail. It refers to the act of consumers literally shopping on their smartphones while in the…

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Target drops Shops, focuses on design partnerships

March 11, 2013

Target has decided to close the door on Shops. According to an article on startribune.com, the Minneapolis-based retailer said it has no plans to bring back…

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ComQi digital signage-mobile solution takes honors from Canadian marketing group

March 11, 2013

Digital in-venue media management company ComQi today announced that its Passport platform recently won an award for In-Store Engagement at the 2013 Shopper…

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Rent The Runway, the 'Netflix for fashion,' secures more funding

March 11, 2013

Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…

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Best Buy VP tells Consumerist 'We are a true multichannel retailer'

March 8, 2013

In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…

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Health-centric retailers thriving

March 7, 2013

As many Americans get serious about living a healthier lifestyle, more stores are popping up and thriving that cater to the health-conscious market. According…

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