Vending kiosks providing retailers variety of solutions

From dispensing products to tracking consumer behavior, vending kiosks are the new go-to retail solution.

Riding the Marrakesh Express to the roots of retail

by Chris Petersen — Owner, IMS

RCE Podcast episode 2: ACA upheld, nude grocery shopping and Obama's gift registry

June 29, 2012

The National Retail Federation reacted very strongly to yesterday's Supreme Court decision to uphold the legislation commonly known as "Obamacare," and our…

Practice customer experience management by focusing on the employee experience

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management can be directly linked to how the employees understand and view their workplace. It's easy to understand that if the employees…

Retail tech heats up to beat holiday shopping lockdown

by Christopher Hall — w, t

Behind-the-scenes prep for the holidays is underway, with digital signage and engagement tech on the upswing.

MokiTouch creates Android kiosks with remote management

June 27, 2012

The trend of transforming tablets into kiosks and digital signs seems to be hotter than ever, a fact not lost on MokiMobility, a provider of cloud-based mobile…

Customer Experience Councils: A tool for overcoming organizational silos

by Colin Shaw — Founder & CEO, Beyond Philosophy

We all know a lack of coordination between an organization's departments can be one of the key factors in causing a poor customer experience. As an end-to-end…

Eight mistakes that kill your retail sales training

by Bob Phibbs — CEO, The Retail Doctor

You've only got one shot at training new hires. One. You can't go back...

Why tablets are so compelling to kids ... of all species

by Chris Petersen — Owner, IMS

The twins absolutely love their iPad. They can't get enough time on it. In this Miami family, the teenagers also exhibit a high preference for consumer…

Supermarket offers free groceries ... if you shop nude

June 25, 2012

Bumping into an old friend at a grocery store is always awkward, but now imagine if you were both naked. That was a likely scenario last week at Priss, a new…

Obama campaign uses gift registry to raise funds

June 25, 2012

Consumers no longer just register for baby showers and weddings — they're also making lists for their birthday and graduation gifts. So why shouldn't…

Retail Customer Experience launches retail podcast

by James Bickers — Editor, Networld Alliance

The weekly wrap-up show will focus on the big events of the week, with food-for-thought for the days ahead.

Tom Litchford to join NRF as VP of Retail Technologies

June 22, 2012

The National Retail Federation announced today that Tom Litchford – a 30-year retail technology veteran who has held prominent roles at Microsoft Corporation…

Motorola shares vision for future of retail

Motorola unveiled new customer experience solutions at its New York event this week.

Understanding retail's 'third shelf'

by Doug Stephens — President, Retail Prophet Consulting

There have always been two "shelves" in retail. The first can be found in the retail store and is where the product is most often evaluated and ultimately…

Price addiction: Why retailers are hooked on discounting

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

It never ceases to amaze me how addicted people get to low prices. You probably think I'm talking about buyers, don't you? Well I'm not.

Colonial Candle to open 'hands-on' boutique in S.C.

June 15, 2012

Colonial Candle has chosen Charleston, S.C., as the location for its first boutique. The 3,000-square-foot flagship store is the 103-year-old candle company's…

Experts discuss dos and don'ts of rebranding

Defining the target audience is one of the most important steps when developing a rebranding strategy.

Shopping online with Internet Explorer 7? That'll cost you more.

June 14, 2012

In a move that will delight Web designers and developers everywhere, Australian electronics retailer Kogan has just announced that customers using Internet…

If you don't have a destination, you'll never get there

by Harvey Mackay — Author, Mackay Mitchell

Setting goals is simply the long-term version of keeping track of your time. Actually, a three-step process is involved: