Wine store enhances shopping experience with new app

April 9, 2012

Customers of Hi-Time Wine Cellars, a 24,000-square-foot wine and spirits store in Costa Mesa, now can access a plethora of information via their phones to help…

Study: French e-commerce growing despite delivery kinks

April 6, 2012

Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…

Pet store chain launching kiosk program

April 6, 2012

Pet Planet, a 41-store chain based in Canada, is rolling out a pet nutrition and health consultation program using kiosks, according to petproductnews.com.

CETW12: How to integrate touchscreens with tablets in retail (Video)

Touch tech firm reimagines the retail space at Customer Engagement Technology World.

Gymboree using hybris to offer multichannel shopping

April 5, 2012

Gymboree Corp. is using hybris, a provider of multichannel commerce and communication software, to enhance its e-commerce efforts and provide a cohesive…

CETW12: NCR integrating mobile with digital signage, kiosks (Video)

NCR partners with app company to create a chain from digital signage to mobile to self-service kiosks.

Networld Alliance announces name change and rebrand

March 30, 2012

Networld Alliance, the parent company to such fast-growing digital media titles as MobilePaymentsToday.com and DigitalSignageToday.com and publisher of Retail…

Roundup: How to deliver 'knock your socks off' customer service

Enjoy these excerpts from the customer service classic that recently turned 20.

Infiniti opens new experience center in Dubai

March 28, 2012

Infiniti, a luxury automotive brand from Japan, has strengthened its commitment to its Middle East customers with the opening of the new Doha Infiniti Centre…

Disney Store celebrates 25th anniversary

March 27, 2012

Disney Store will celebrate its 25th anniversary on March 28 at stores nationwide, and in recognition of this milestone, Disney Store will give the first 25…

Best Buy kiosks landing soon in Toronto airport

March 26, 2012

Best Buy Canada is deploying six Best Buy Express kiosks Friday at Toronto Pearson International Airport in both terminals this month with plans for expansion…

Gamers must shop Walmart for full Angry Birds Space experience

March 22, 2012

Players of the newest Angry Birds game, Angry Birds Space, must go through Walmart to unlock the game's first round of bonus content, according to a story on…

For retail, honesty is the only policy

Misleading customers leads to far worse problems than telling them something unpleasant they need to hear right now.

Retailers on trend with mobile technology

March 19, 2012

Retailers are following the old adage of "If you can't beat 'em, join 'em" when it comes to mobile technology. Instead of fighting it, they are arming their…

The dangers of competitive pricing intelligence

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Many businesses, particularly larger businesses, feel that competitive pricing intelligence is essential to their success. Is that true? Or will their…

Biometrics makes tanning quick, easy at NY salon

March 19, 2012

Customers of Zoom Tan, a tanning salon chain in New York and Florida, can pay for sessions and sign in with a touch of a finger now that the salon has…

Museums increasing branding with upscale stores

March 15, 2012

The gift shop inside New York's Museum of Arts and Design feels more like a trendy place to shop than a museum store, thanks to Franci Sagar's creativity…

Video game retailers merge to dominate Canadian market

March 15, 2012

Play N Trade, the world's largest video game retail franchisor, is expanding in Canada through a merger with Canadian-based Dimensions Games Corporation.

Why timeliness and responsiveness are crucial for retail

The best time for anything is the time that is best for the customer.

NBC's Fashion Star puts winning designs in-store the next day

Macy's, H&M and Saks will sell the reality show's best designs.