Retail Pro upgrades software to help retailers 'improve customer retention'

April 19, 2012

Retail Pro has released 9.2 Revision 5 with new functionality in the area of Customer Loyalty and UPC Reuse, as well as some reworking and enhancement of some…

Study: Airport retailers will increase sales with self-service, mobile & wayfinding

April 19, 2012

Airports and airport retailers looking to better serve and generate more revenue from today's time-starved and mobile-enabled travelers are missing…

Bike seller bridging e-commerce, brick-and-mortar gap with build-a-bike kiosks

April 18, 2012

According to the Fort Collins (Colo.) Coloradoan, Fort Collins bicycle retailer Big Shot Bikes is using build-a-bike kiosks to bridge the gap between…

Opinion: Customization becoming essential to the customer experience

Far from being just a feature, customization is a product strategy.

Stop blabbing about innovation and start actually doing it

by Aaron Shapiro — CEO, HUGE

These days, every established company is at risk of having its industry — and its own business — disrupted by a startup. Cognizant of this, companies devote a…

A conversation about building great retail window displays

by James Bickers — Editor, Networld Alliance

This weekend, MSNBC's "Your Business" ran a segment on the venerable retail window display, and how the basics of good window design are the same for everyone…

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

44Doors, QR codes and the art of mobile marketing

Tim Hayden, the CMO for mobile marketing company 44Doors, spoke with Mobile Payments Today at the Retail RAMP conference in Chicago. Hayden discussed how…

Nanonation rocks out ambient digital signage, product info kiosks (Video)

The company talks retail solutions in digital signage and kiosks.

Macy's embracing technology to mirror online shopping experience

April 13, 2012

The success of its online sales is inspiring Macy's Chief Executive Terry Lundgren to make some changes to the in-store shopping experience, according to a…

New Balance opens Boston 'Experience' store

April 13, 2012

New Balance is stepping up its game with a new 2,500-square-foot high-tech store at Copley Square in Boston that opens today. The store features artistic…

Gucci unveils mobile POS program

April 12, 2012

Gucci sales associates at select U.S., Europe and Asia locations are equipped with personal Apple iPhone 4S devices to provide shoppers with a more convenient…

Golf retailer opens experiential store in Baltimore County

April 12, 2012

Golfsmith, the nation's largest specialty golf retailer, is opening a high-tech 22,000-square-foot facility this week in Baltimore County, Md. The store will…

Beating the showrooming blues

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Today's Wall Street Journal carries an article on what's being called "showrooming." This is a relatively new activity where shoppers go to a local brick &…

Are Best Buy's best days behind it?

by Lisa Biank Fasig — Director, JZMcBride and Associates

The news that Best Buy CEO Brian Dunn left the company yesterday created quite a stir across Wall Street and the retail sector. It may also have consumers…

Bragability

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Bragging is usually regarded as a less-than-admirable quality in a person, but I actually enjoy hearing people blow his/her own horn. Excessive self-importance…

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers…

Why pet stores are thriving

April 9, 2012

Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…

Sephora gives shopping a makeover

April 9, 2012

Sephora is hoping to modernize retail with a social and mobile makeover. The beauty retailer's new platform includes a new personalized Web experience, new…

GNC upgrades phone app to enhance store experience

April 9, 2012

GNC Holdings Inc., the nation's largest specialty retailer of health and wellness products, has enhanced its new iPhone app and has also made it available to…