U.K. retailers looking to increase loyalty with better service, products

January 27, 2012

As U.K. retailers battle to grab market share from competitors, consumers should benefit from improved customer service and more innovative products that more…

Mobile retail startup Signature announces launch

January 26, 2012

Signature Labs, Inc. launched today, and the company said it is "making retail personal again by delivering VIP treatment to shoppers, both in and out of…

'Engage or Die' at CETW SF

January 26, 2012

Organizers of the Customer Engagement Technology World trade show recently announced that Brian Solis, author on new media and principal at Altimeter Group…

NRF 2012: Foresee-ing the customer experience

Analytics company Foresee discussed how software and metrics can help retailers eliminate the guesswork from evaluating their performance with shoppers.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

My rich best friend, Apple

by Lisa Biank Fasig — Director, JZMcBride and Associates

Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…

JCPenney unveils plans for drastic overhaul

January 25, 2012

At an event this morning in New York, J. C. Penney Company Inc. revealed its "plans to become America's favorite store."

Media Logic now tracking the social effectiveness of 70 new brands

January 24, 2012

Based on data gathered through its Retail Social Juice Index (RSJI), Media Logic announced the addition of 70 new brands to its Retail Social Juice Index…

Survey says: 51% of shoppers seek online access via in-store kiosks

January 24, 2012

More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.

Procter & Gamble seeking way to scan coupons to phones

January 23, 2012

Coupons are coming to consumers' phones, according to Procter & Gamble, who just signed a deal with a Silicon Valley start-up to find a way to scan coupons…

NRF12: Five traits retailers must possess to be future proof

Brick-and-mortar retailers looking for ways to stay relevant got some advice on Tuesday at NRF's Big Show.

Staples Canada implements customer experience management program

January 18, 2012

Agility Metrics announced that it has been chosen by Staples Canada to run its Customer Experience Management program at more than 300 Staples and Bureau en…

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

NRF survey: Amazon is tops in customer service

January 18, 2012

Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,37…

The one and only question facing Sears

by Doug Stephens — President, Retail Prophet Consulting

Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as…

Retail chain Century 21 adds NCR Netkey digital signage solution

January 16, 2012

NCR Corp. recently announced that Century 21, a discount designer department store chain, will expand its use of digital signage to stores throughout the…

KWI and VeriFone team up to deliver cloud-based mobile POS

January 15, 2012

KWI today announced a partnership with VeriFone to bring KWI Cloud 9 Mobile Point-of-Sale (Mobile POS) to market.