Disney's price increases: Yoda or Goofy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 20, 2011 Orlando Sentinal article, "Disney pricing strategy: Seeking more profits out of long-term visitors," Jason Garcia cites hefty price…

Summit: How to track your employees' customer service

Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.

Summit: Helping customers find themselves

A new kiosk/digital sign from Lo-K can show customers the way to specific products as well as perform many other functions.

Summit: The handheld POS

Story Miners' Mike Wittenstein led a technology panel at the 2011 Retail Customer Experience Executive Summit. Here, he summarizes its focus on the smart phone…

Summit: Latest consumer trends

At the 2011 Retail Customer Experience Executive Summit, attendees were given a close look at the most recent and important consumer trends. Vickie Abrahamson…

Summit: The ROI of customer experience

Amy Shea, with Brand Keys, talks about the importance of customer experience to the bottom line. She spoke at the Retail Customer Experience Executive Summit…

Summit: The power of positive thought

Bob Phibbs, aka the Retail Doctor, believes retailers should think more positively. He spoke at the Retail Customer Experience Executive Summit 2011.

Casual Male opens a Destination XL store in Murray, UT

August 10, 2011

Casual Male Retail Group Inc., a retailer of men's big and tall apparel, has opened a new Destination XL in Murray, Utah, located at 6170 S. State Street.

Mayo Clinic goes shopping for patients at Mall of America (Video)

by Christopher Hall — writer, self

Interactive kiosks and digital signage highlight the Mayo Clinic's new "high-tech outpost" at Mall of America.

Retail Customer Experience Executive Summit: 'We know where you are'

Panelists chat about how to get consumers on board with location-based marketing.

Fits.me virtual fitting room launches in the US

August 9, 2011

Fits.me, a bio-robotic virtual fitting room for e-commerce apparel websites, yesterday announced it will launch in the U.S. on the Park & Bond luxury…

Retail Customer Experience Executive Summit: Taking your customers on the ride of their lives

Bob Phibbs, the Retail Doctor, discusses how companies can create 'amusement park-like' customer experiences.

Technology should create better customer interaction

Executives school Summit attendees on how to best incorporate technology.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Retail Customer Experience Executive Summit: Microsoft vs Apple

Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.

Closing the sale: Moving from transactions to 'thank you'

by Annamaria Turano — Executive Director, MCAworks

The customer decision-making process never ends with the actual sale. Too many retailers fail to recognize the importance and immediacy of the final step in…

Zappo's Tony Hsieh on The Colbert Report

by James Bickers — Editor, Networld Alliance

In case you missed it: Zappo's CEO Tony Hsieh appeared as the interview guest on Comedy Central's "The Colbert Report" the other night, discussing his…

Creating dynamic consumer experiences: Let the future begin

These are the four fronts in the battle to reclaim the future of retail.

Retail Customer Experience Executive Summit will host exclusive reception at Red Chariot

August 3, 2011

Next, week, the second annual Retail Customer Experience Executive Summit will take place at the Graves 601 hotel in Minneapolis, MN. In addition to two full…