How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

Online boutique drives personalization with the help of AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…

eyefactive Presents Two World Firsts as ISE 2024 in Barcelona

eyefactive, a leading provider of touchscreen software and technologies, is proud to announce its participation at the Integrated Systems Europe (ISE) 202…

Partner Tech USA CEO shares customer engagement philosophy

Sandra Hsia, CEO of Partner Tech USA, shares insight on the company’s customer engagement strategy, its holographic touch innovation and its AI-based powered…

How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

Bluefin chief talks customer-centric strategy, retail product offerings

Frank Pisano, CEO at Bluefin, a longtime digital signage veteran, shares insight on his first year at the helm, Bluefin’s customer-built strategy and the…

Australian sports enterprise deploys Mashgin self-checkout kiosks

February 6, 2024

The Adelaide Oval, a sports ground in Adelaide, Australia has deployed 20 self-checkout kiosks from Mashgin.

Pivotree exec shares insights on frictionless commerce for retail

Pivotree’s Sean Daley talks to Retail Customer Experience editor Judy Mottl about their frictionless commerce solutions and how they allow retailers to deliver…

Free returns a loyalty driver for retailers

February 2, 2024

Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.

Omni Hotels & Resorts taps Jeff Doane as COO

February 1, 2024

Jeff Doane has been named chief commercial officer for Omni Hotels & Resorts.

Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

How QSR’s benefit from Givex’s unified hospitality operating system

Givex’s Richard Bernans talks about their fully integrated and interoperable solutions for restaurants that include point-of-sale, self-ordering kiosks and…

Givex kiosk helps restaurants improve operational efficiency and customer experience

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

CVS Health shuttering Target pharmacies

January 29, 2024

CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.