2 tech innovations to supercharge the holiday shopping experience

by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon

One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.

Macy’s window offers interactive Christmas carol experience

December 20, 2023

There's more to do then standing in awe at Macy's New York store window displays this holiday season.

Rite Aid can’t use facial recognition tech for 5 years

December 20, 2023

The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…

Tips for secure package deliveries, shipping CX success

by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital

With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

Southwest CEO: Holidays won’t be ruined this year

December 18, 2023

Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…

How brands can drive customer engagement, loyalty in the digital age

by Vipin Porwal — CEO and founder, Smarty

Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…

Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.

Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

Armani Group expands ON partnership

December 8, 2023

Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…

A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

Hardware chain taps Upside for digital customer engagement

December 7, 2023

The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…

Party City launches digital party planning experience

December 5, 2023

Party City is now home to Party + Marketplace, a digital party planning experience that offers Party City products with local vendor services.

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

12 days of Christmas gifts hit an all-time price high

December 1, 2023

If the gifts cited in the "Twelve Days of Christmas" song are on the holiday buying list this year be prepared to spend more than ever.

Simplifying the retail shopping experience: A pathway to enhanced customer loyalty

How do you cater to the diverse customer preferences and needs without diluting your brand consistency? Take a look at how major companies are simplifying the…

Reducing friction in customer experience: 6 strategies to boost online retail conversions

Embracing innovation in the customer experience has become a critical determinant of success in today's competitive retail market. Here we share six key…

It’s That Time Of Year: Is Your Retail POS Technology Ready For Holiday Pop-Up Shops?

If you’re selling products at a holiday pop-up shop or market this year, the right retail POS technology can make all the difference.