Customer Experience News & Media
Lifestyle brand Saucony debuts challenge-driven experience
January 24, 2024
Performance running lifestyle brand Saucony has launched the Marathumb Challenge, a branded experience to help users "outpace doom scrolling," with physical…
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BBC: Self-checkout a failure
January 23, 2024
The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.
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Enabling connected shopper journeys through AI
by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics
Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.
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Crate & Barrel launches shared registry program
January 22, 2024
Crate & Barrel has debuted a shared registry program that allows couples and individuals to create one dream registry given access to Crate & Barrel…
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Revamping in-store customer engagement: Making shoppers feel ‘something spectacular’
by Geoffrey Boal — Vice-President Client Services, Match Retail
In today's retail environment, personalization is no longer a luxury; it's a necessity.
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Walmart boasts largest drone delivery footprint
January 17, 2024
Walmart is expanding its drone delivery footprint and it will soon be available to 75% of the Dallas-Fort Worth area. That's about 1.8 million additional…
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Navigating the shifting landscape of consumer spending habits
by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava
Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…
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MDM takes customer experience to the next level
A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…
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Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals
Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…
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How retailers can make brick-and-mortar consumers' first choice
by Sam Vise — CEO and Co-founder, Optimum Retailing
By “surprising and delighting” customers, adding amenities, and incorporating treasure hunts into stores, retailers can deliver exceptional in-store…
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Wall Street Journal arts critic joins anti-self-checkout movement
January 5, 2024
Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…
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American Freight debuts store format featuring improved shopping experience
January 5, 2024
American Freight has launched a new store layout promising customers an upgraded shopping experience.
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AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
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Target locking up underwear ticks off shopper
January 3, 2024
A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.
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Unwrapping loyalty: 3 powerful tactics for post-holiday success
by Sai Koppala
January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.
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TikToker claims he was shortchanged at Zara self-checkout kiosk
January 2, 2024
A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…
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Cracking the code of using robotics in retail
by Gavin Donley — Head of Marketing, Brain Corp
Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…
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Uniqlo self-checkout counter for apparel wins kudos
December 28, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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