Webinar offers insight on optimizing retail customer experience year round

March 12, 2024

Retailers must strive for operational excellence – from hiring and onboarding store associates to delivering an exceptional customer experience. Business…

Target planning lots of new stores, brand launches

March 11, 2024

It's going to be a busy 2024 for Target as the retailer plans to deliver an "enhanced shopping experience."

'Committed to success' — the end of 'command and control,' rise of AI, and power of automation

by Daniel Brown — Editor, Networld Media Group

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview…

Ulta Beauty pilots smart vending for in-store product discovery experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

Amid tightest labor market in modern history, retailers must rethink growth to scale

by Ziv Fass — Co-Founder & CEO, Package AI

Implementing AI is no longer a retailer choice, nor is it only confined to the realm of routing and delivery speed.

British department store taps Aptos to drive personalization, customer interaction

March 4, 2024

Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…

Veteran Affairs CX leader talks customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…

The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

Ikea Amsterdam extends self checkout, adds in-store pick up

February 27, 2024

Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.

Facial recognition advances at airports despite privacy concerns

February 26, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

When it comes to loyalty consumers all about experience, service, perks

February 23, 2024

While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…

Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list

February 23, 2024

Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.

How to optimize retail customer experience year round

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…

Dispensary installs self-serve cannabis kiosks

February 22, 2024

Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…

2024 Retail Customer Experience Top 30

We are honored to highlight the leaders driving the strategies worth a special moment in the sun and deemed top innovators in retail CX. We hope you enjoy…

Presented by Zoovu

How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

Online boutique drives personalization with the help of AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…