New study shows customer experience is a competitive differentiator

November 25, 2008

CARY, N.C. — According to the results of a new survey from SAS, Peppers & Rogers Group and Jubelirer Research, companies that have better customer…

Budgeting for customer experience in challenging economic times

November 24, 2008

My Customer: It's that time of the year again - budget time. Companies are working on next year's budgets, a challenging endeavor given the uncertainty and…

Eyewear retailer features smart mirrors, environment simulator

November 20, 2008

SAN MATEO, Calif. — N3L Optics announced the grand opening of its sport performance sunglass store at Hillsdale Mall in San Mateo, Calif. today. N3L Optics…

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Escalate integrates with Where 2 Get It for 'buy anywhere, fulfill anywhere' retail

November 11, 2008

ANAHEIM, Calif. — Where 2 Get It announced its partnership with Escalate Retail, a company that offers software that simplifies the challenge of cross-channel…

FutureVision Gallery coming to In-Store Marketing Expo

November 9, 2008

DALLAS, Texas — Reflect Systems, a provider of digital signage software and services, will present new capabilities for interactivity and rich-media user…

HANDS-ON VIDEO: Amazon Windowshop

by James Bickers — Editor, Networld Alliance

November 5, 2008

NFC mobile phone payments come to Latin America

November 4, 2008

PARIS — Silicon Valley-based ViVOtech announced that its provisioning software for Near Field Communication (NFC) mobile payments is being used in the first…

Connecting with conversational marketing

From "friending" to "tweeting" — social networking at retail.

COVER: Telling the story with color

by James Bickers — Editor, Networld Alliance

November 2, 2008

Designer and television host Christopher Lowell on how retail design and the colors it uses communicate a narrative and build a shopping experience.

Top five tools retailers need to survive

November 2, 2008

Think good service is the surefire way to customer satisfaction? It is - but the rules are changing to include far more than 'may I help you?'

Leveraging loyalty

November 2, 2008

Key ways you can use data to create an unforgettable experience

Editor's letter: Give the people what they want

by James Bickers — Editor, Networld Alliance

November 2, 2008

Our editor ponders the phenomenon of "crowdsourcing"

Checkout: What really meets the eye

November 2, 2008

The colors we all see and their untapped power

Best Buy analyzing shopper traffic with Verint

October 28, 2008

MELVILLE, N.Y. — Verint Systems Inc. announced that its Nextiva Retail Traffic Analysis solution is being used by Best Buy Co. Inc. as part of a program…

HGTV content coming to in-store screens

October 26, 2008

SAN FRANCISCO — Thomson's Premier Retail Networks Inc. (PRN) and HGTV announced an agreement to present customized content produced by HGTV for display on…

Barnes & Noble adds social networking

October 26, 2008

NEW YORK — Barnes & Noble Inc., the world's largest bookseller, announced the launch of "My B&N," a fully-integrated Web experience that allows users…

Retailers eyeing Woot business model

by James Bickers — Editor, Networld Alliance

The e-commerce site is influencing traditional retailers.

Balancing the needs of customers, investors

Rigorous inventory control can keep both parties satisfied.

Virgin launches pop-up store for Rock Band 2

October 22, 2008

NEW YORK — Virgin Megastore Times Square has teamed with MTV Games to help celebrate the special edition release of the popular game Rock Band 2 by creating a…