Customer Experience News & Media
Lesson for retail? Obama's veep text misses 50% of subscribers
September 7, 2008
When Barack Obama promised a text message as the means by which he'd announce his selection for vice president, the news was seen as a coming-of-age for…
read nowStore hosts wedding of employee, customer
September 7, 2008
Fayetteville Observer: Weddings are common enough. But one in a retail store? That's the love story of Vanessa Thomas and Christopher Romano, who were married…
read nowPGA Tour Stores work toward growth through customer experience
September 3, 2008
Atlanta Journal-Constitution: PGA Tour Superstores are not going to leave growth to a stroke of luck. The five-year-old golf and tennis chain, with 10 stores…
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The power of virtual shopping
by Tracy Kitten — Editor, AMC
Virtual environments allow retailers to test new store strategies.
read nowUrban Outfitters emphasizes 'cool,' lets employees design the store
August 26, 2008
Wall Street Journal: Amid the worst consumer-spending slump in years, Urban Outfitters Inc. has been racking up big sales and earnings gains without putting…
read nowGaps closing between consumer multichannel expectations, retailer readiness
August 25, 2008
COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…
read nowUsing the VIP treatment as retail differentiator
August 24, 2008
The Age (Australia): Butlers, concierges, valets, stylists and personal assistants who will pick out a sweater for your pooch — these and more will be offered…
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DSE East coming to Philadelphia
Digital signage's largest tradeshow spins off an East Coast convention.
read nowXterprise announces retail RFID suite
August 20, 2008
DALLAS — Xterprise Inc. has announced a new suite of solutions for retail applications, which introduce advanced inventory management and execution…
read nowCircuit City brings tablet PCs to the aisles
August 20, 2008
REDMOND, Wash. — Microsoft Corp. and Circuit City Stores Inc. have announced that select Circuit City stores are empowering their sales associates with tablet…
read nowToys 'R' Us rolling out new superstore concept
August 19, 2008
Atlanta Journal-Constitution: Toys 'R' Us, a $13.79 billion company based in Wayne, N.J., is trying to run with the market leader — Wal-Mart — by building toy…
read nowVirgin opens Warner Bros. store-within-a-store
August 19, 2008
Video Business: Virgin Entertainment Group has opened a 400-square-foot store-within-a-store as part of a tribute to Warner Bros.' 85th anniversary…
read nowNew media, new opportunities
August 17, 2008
Blogs, forums, e-mail level the playing field among retailers.
read nowThe pursuit of pampering
by James Bickers — Editor, Networld Alliance
August 17, 2008
The Lexus experience goes from the showroom to the waiting area. Result? Total luxury.
read nowMarketing nirvana
by Julie Sturgeon — independent journalist, CEOEditor, Inc.
August 17, 2008
The rules for building true customer relationships have become more subtle and a lot more clever.
read nowNeighborhood retail making a comeback
August 17, 2008
Springfield Business Journal: During the past 50 years, the commercial development industry has followed rooftop demographics as they moved farther out on the…
read nowCulturing a customer-friendly environment
August 17, 2008
How sensitive are you to differences in ethnicity?
read nowSmart shopping carts gain momentum
August 13, 2008
The Canadian Press: Smart-cart technology — shopping carts with attached interactive video consoles — is gaining momentum in the United States and Europe.
read nowHome and garden center adds interactive digital signage
August 13, 2008
MINNEAPOLIS — Wireless Ronin Technologies Inc., a Minneapolis-based digital signage provider, announced that Bachman's Inc., a Minneapolis-based floral, home…
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