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Customer Experience News & Media

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

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In the holiday spirit

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

June 19, 2008

Customer experience wasn't the strongest branch on the tree in 2007. Here are a few tips to help you improve this time around.

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A wait they won't hate

by James Bickers — Editor, Networld Alliance

June 19, 2008

Long lines can be powerful outreach and branding opportunities.

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Getting feedback

June 19, 2008

Four rules for building a better survey.

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Marketing is theater

June 19, 2008

Your business is show business, says one consultant.

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Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

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Onkyo debuts new hardware for in-store media

June 18, 2008

LAS VEGAS — Onkyo Professional introduced three new components designed specifically for the professional A/V installation market at InfoComm 08, the world's…

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Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

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Ikan device lets customers scan groceries from home

June 18, 2008

The New York Times: A new countertop appliance called the Ikan lets customers scan products in their home, and automatically have them delivered. Each time…

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Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

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Artisan Complete, BroadSign, CognoVision launch nCAPSULE retail signage

June 17, 2008

TORONTO — Artisan Complete has launched the first installation of its nCAPSULE digital merchandising solution, featuring digital signage software from…

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Nanonation expands mobile media solutions

June 15, 2008

LINCOLN, Neb. — Nanonation announced a partnership with Impact Mobile to deliver a variety of mobile media solutions to the hospitality and retail markets.

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