Customer Experience News & Media
Stop & Shop, Badger give Marty the Robot refresh, bigger reach
September 28, 2023
Stop & Shop is teaming up with Badger Technologies to expand the use of Marty the Robot at more than 300 of the grocer's Northeast stores and has made…
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Gen Z views AI as e-commerce booster
September 28, 2023
A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.
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Amazon updates Just Walk Out tech to allow clothing, gear purchases
September 27, 2023
Amazon's Just Walk Out cashierless technology now allows for purchase of clothing and fan gear at stores providing the check-out free shopping experience.
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Feds propose kiosk access requirements for disabled
September 27, 2023
The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…
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La-Z-Boy deep dives on data signals for creating superior experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
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5 ways to create engaging content for your digital display
In a digital signage world crowded with brands, making your display stand out is crucial. Crafting impactful content is the key, though it's not always simple.
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Retail sector CX: Go from miserable to memorable
by Anand Subramaniam — SVP Global Marketing, eGain
September 25, 2023
Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…
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Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado
September 22, 2023
Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…
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Trek boosts online conversions by 200% with new product discovery experience
Trek Bicycle uses Zoovu to increase purchase confidence and drive sales. A new AI-driven question-and-answer flow in Trek's product discovery experience…
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Cinema launches with self-service kiosks
September 19, 2023
Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…
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Crunch Fitness debuts Amazon One
September 19, 2023
Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…
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University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
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Consistency key to retail customer experience, say consumers
September 18, 2023
When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…
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Giant Eagle, Instacart team up on same-day delivery across several states
September 13, 2023
Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…
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Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
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How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Elevate customer support by choosing the right 3PL
by Mark Ang — Co-founder and CEO, GoBolt
Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…
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Seeking nominations for 2024 Top 50 retail innovators report
September 5, 2023
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…
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